IT Knowledge Base

Self-help IT guides for common tasks. Find answers to your questions without waiting for support. Our knowledge base contains step-by-step instructions for the most common IT tasks and issues faced by Australian businesses.

Browse by Category

We have organised our guides into categories to help you quickly find what you need. Each article includes clear, step-by-step instructions with screenshots where helpful.

Email and Outlook

Guides for setting up email on your devices, configuring Outlook, fixing common email issues, and managing your inbox efficiently.

Microsoft Teams

Learn how to use Microsoft Teams for video meetings, chat, file sharing, and collaboration. Includes guides for joining meetings, sharing screens, and troubleshooting audio and video issues.

Microsoft 365

Get the most from Word, Excel, PowerPoint, and other Microsoft 365 applications. Includes tips for productivity and common troubleshooting steps.

Passwords and Security

Keep your accounts secure with guides on password management, multi-factor authentication, and recognising phishing attempts.

Printers and Devices

Setup guides and troubleshooting for printers, scanners, and other office equipment. Includes steps for adding printers and fixing common print issues.

Network and Internet

Troubleshoot internet connectivity issues, WiFi problems, and VPN connections. Includes steps for basic network troubleshooting.

Most Popular Articles

  • How to set up email on your iPhone or Android phone
  • Reset your Microsoft 365 password
  • Join a Microsoft Teams meeting
  • Add someone to a Teams meeting in progress
  • Set up Outlook on a new computer
  • Fix printer not printing issues
  • Enable multi-factor authentication
  • Share your screen in Teams
  • Set up out of office replies in Outlook
  • Connect to the office VPN from home

Why Use Our Knowledge Base

Our knowledge base is written specifically for Australian small businesses. We focus on practical, easy-to-follow instructions without the technical jargon. Each guide is tested and updated regularly to ensure accuracy.

Using self-help resources for simple tasks means faster resolution for you and allows our support team to focus on more complex issues when you need hands-on assistance.

Need More Help?

If you cannot find what you need or prefer to speak with someone, our helpdesk is available to assist.

Phone: 07 3179 6849

Email: [email protected]