IT Support for Trades Businesses and Field Teams
Trades businesses need office systems, phones and field devices to work together between the depot, job site and customer. Netluma IT supports teams with practical device, connectivity and security help: remote helpdesk Australia-wide, with local on-site support across the Gold Coast, Brisbane and Tweed.
We're a Gold Coast-based IT company providing IT support for trades businesses across Australia. On-site support available for Gold Coast, Brisbane, and Tweed businesses. Remote helpdesk support for trades Australia-wide.
What we help with
- Field phones, tablets and staff access
- Quotes, job records and shared files
- Office, workshop and site connectivity
- Customer calls and business continuity
What our clients say on Google
Verified reviews from Netluma IT clients.
“We didn't realise how exposed we were until Netluma walked us through it. Everyone was using the same login — anyone could see everything. Now every person has their own account, the files are actually organised, and we can control who sees what. Should have done it years ago.”
“We were losing quotes because calls were going to voicemail and not getting followed up. Teams Phone fixed that — every call gets answered now. And after the ransomware hit us last year, getting proper managed IT in place was overdue. We should have done both years ago.”
Do You Have Employees Always On-Site Without a Computer?
Why pay the same price for mobile and tablet support when the user doesn't use a laptop or desktop? Our mobile-only support packages give your team unlimited remote helpdesk with the same fast response time — at a fraction of the price.
Flexible plans — mix and match. Have a predictable monthly bill with no surprises.
IT That Works On the Job
Trades businesses need technology that's simple, reliable, and tough enough for real work. Here's what that looks like.
Mobile Field Support
Your team on phones and tablets gets unlimited remote helpdesk support at half the price. Same fast response, better value.
Remote Access Anywhere
Access job files, customer details, and office systems from any site across Australia. Your team stays connected wherever the work takes them.
Tough Equipment
We recommend rugged devices that survive dust, drops, and harsh conditions. Stop replacing broken equipment every few months.
Never Lose Data
Secure cloud backup protects your quotes, invoices, job records, and customer information. Even if devices are lost or damaged.
Office & Workshop WiFi
Reliable internet and WiFi for your office and workshop. No more dead spots or dropouts when you're trying to send a quote.
Early Start Support
We open at 6:30am because we know tradies don't wait until 9am. Get help when you actually need it.
See How Much You Could Save With Half-Price Mobile Support
Most IT providers charge the same rate whether your team uses a laptop or just a phone. We don't think that's fair. Use the calculator below to see your potential savings when field workers pay half price.
$269 per user per month ex GST = $210 Managed IT per user + $59 Netluma IT Business Shield for one protected device per user. Servers and additional devices are priced separately at $69 each per month ex GST. See what's included in each package below
Adjust Your Team Size
Tradies on phones and tablets only — $65/user/mo
Admin, accounts, and management — $130/user/mo
Monthly Cost Comparison
How it works: Field staff who only use phones and tablets for email, job management apps, and calls pay our mobile-only rate of $65/month ex GST. Office staff using desktops and laptops pay the standard $130/month ex GST rate. You can mix and match across your team.
How a Gold Coast Electrical Contractor Cut IT Costs by 73%
A real example of how our mobile-only pricing helped a local trades business get better IT support while spending less.
The Challenge
Spark Right Electrical is a commercial electrical contractor based in Burleigh Heads with 12 electricians in the field and 3 office staff. Their previous IT provider charged $290 per user regardless of whether that user was on a laptop or just using their phone for email and job sheets.
With 15 users at $290 each, they were paying $4,350 per month — and the field electricians were barely getting any value from that support. Most just needed help with email on their phones and access to their job management app.
Our Solution
We restructured their IT support to match how their team actually works. The 12 field electricians moved to our trades mobile-only Managed IT rate at $65/month ex GST each. They still get unlimited remote helpdesk support, 24/7 monitoring, managed patching, email management, and help with their ServiceM8 job app — just at a fair trades-specific price for mobile-only users.
The 3 office staff went onto our Managed IT plan at $210/month ex GST each — with proactive 24/7 monitoring, patching and complete support for their computers, accounting software (MYOB), and office systems. We also set up better mobile device management so the owner could remotely wipe lost phones — something their previous provider never offered.
The Results
That's over 70% savings with better support and faster response times. The owner now has visibility of all company devices and can manage them remotely — something they never had before.
Why Mobile-Only Pricing Makes Sense for Trades
Traditional IT pricing was designed for office workers sitting at desks with computers. But trades businesses don't work that way. Your electricians, plumbers, builders, and landscapers are out on job sites all day. They're using phones and tablets — not laptops and desktops.
The support needs are different too. A field worker typically needs help with email setup, job management app access, and occasionally syncing issues. They don't need the same level of desktop support, software installation, or complex troubleshooting that office staff require.
That's why we created our mobile-only plan. Your field workers get unlimited remote helpdesk support for their phones and tablets at half the standard rate. Same fast response times. Same Australian-based team. Just a fairer price that reflects how they actually use technology.
What's Included in Mobile-Only Support
Fast, Unlimited Support
Call or email our Australian team whenever you need help. No ticket limits, no extra charges.
Email & App Support
Setup, troubleshooting, and ongoing support for work email and job management apps on mobile devices.
Security Basics
Password resets, account lockouts, and basic security guidance to keep your team safe.
Early Start Hours
We open at 6:30am because tradies don't wait until 9am. Get help before you head to site.
New Starter Setup
When you hire new field staff, we'll get their phone set up with email and work apps — usually same day.
Need Devices and Data Plans for Your Team?
We can also help you purchase tablets and mobile phones for your field staff. Whether you need rugged devices that survive job sites or standard smartphones for your team, we'll source the right equipment at competitive prices and set everything up ready to go.
We also assist with mobile and mobile data plans — helping you find the right carrier and plan to keep your team connected without paying for data you don't need. One less thing for you to worry about.
Read More About Hardware & PlansAll Trades We Support
Trades businesses of all types across Australia experience fewer tech headaches and more time on the tools. Whether you're a sole trader or have a team of 50+, managed helpdesk support keeps your crew moving.
Don't see your trade listed? All types of trades businesses benefit from managed IT support.
Common Trades IT Challenges
- Paying full IT support rates for field staff who only use phones
- Keeping field staff connected to office systems
- Protecting business data on mobile devices
- Managing technology with limited in-house IT skills
- Harsh work environments damaging equipment
- Unreliable internet in workshop areas
- Tracking jobs and managing customer information
- IT providers only available 9am–5pm when you start earlier
- Finding IT support that understands trades businesses
How We Help
- Half-price support for mobile-only staff — field workers on phones and tablets pay 50% of the standard per-user rate
- Unlimited remote helpdesk support Australia-wide
- Mobile device setup and management for field teams
- Reliable office network and internet connectivity
- Secure remote access for on-site staff
- Cloud backup for business-critical data
- Hardware procurement and maintenance
- Rugged device recommendations for harsh environments
- WiFi networks for office and workshop areas
- Email and communication infrastructure
- IT support for your business applications
- Extended support hours from 6:30am–6pm Monday to Friday — we understand tradies start early
Managed IT Packages for Trade Businesses
Predictable monthly pricing with everything your trade business needs. No hidden fees, no surprise bills. Mix and match office and mobile-only rates for your team.
Managed IT for trade businesses — predictable monthly pricing with everything your field and office team needs.
Managed IT
- Fast helpdesk response — call or email, no per-ticket charges
- 24/7 monitoring and managed patching — devices kept up to date
- Microsoft 365 / Google Workspace administration
- Identity protection — compromised logins detected and stopped
- Vendor management, device replacement schedules and business strategic reviews with a roadmap for growth
Minimum 2 users
Managed IT + Business Shield
- Everything in Managed IT
- Managed Detection & Response (MDR)
- Quarterly business reviews — your IT stays aligned with growth plans
- Compliance guidance — meet industry obligations with less effort
Minimum 2 users
Use these packages as a guide only. Every business is different — give us a call or book a time for a quick chat about your needs and we'll put together a quote tailored to your situation.
On-boarding & Setup
All new managed services clients are onboarded through a structured setup process. This includes initial security hardening, system configuration, device onboarding, and environment stabilisation to ensure your business is fully supported from day one.
A one-off onboarding fee applies and is quoted based on the size and complexity of your environment, including whether you use Microsoft 365 or Google Workspace.
Once onboarding is complete, your services continue under the standard monthly management fee.
Frequently Asked Questions
Recommended Services for Trades
Australian Trade Businesses We Support
Whether you're in driving distance to the Gold Coast or anywhere else in Australia, your trades business gets fast, reliable remote helpdesk support — plus on-site visits for local clients when needed.
...and many more trades across Australia.
Related Articles
Helpful guides and insights for trades businesses on the Gold Coast.
Managed Internet Services: What They Are and Why They Matter for Business
Your internet connection is critical infrastructure, but most businesses set it up and forget about it until something goes wrong. Managed internet services take a different approach.
Business Internet vs Residential: Why Your Home Plan Might Not Cut It
Many small businesses start with a residential internet plan. It works—until it does not. Here is what actually differs between business and residential internet.
Internet Failover: How to Keep Your Business Online When Your Connection Fails
When your internet goes down, so does your business. Internet failover provides a backup connection that kicks in automatically—but is it right for you?
Why Is My Business Internet So Slow? Common Causes and What to Do About Them
Slow internet frustrates everyone and kills productivity. Before blaming your provider, here are the common causes of slow business internet and how to address them.
Business Network Infrastructure: A Plain English Guide for Australian SMBs
Routers, switches, access points, cabling—network infrastructure can seem overwhelming. Here is a straightforward explanation of what your business actually needs.
Structured Cabling: The Foundation of Your Business Network
Network cabling is invisible when done right and problematic when done wrong. Understanding structured cabling helps ensure your business has reliable connectivity.
Local IT Support Across Brisbane & Gold Coast
Trades across South East Queensland benefit from local, responsive IT support. Find specialised services in your area.
Gold Coast IT Services
Why Switch
Why Brisbane & Gold Coast Businesses Choose Netluma IT
We built our business around fixing what frustrates people about IT providers. Here's how we compare to the typical experience.
A 15-minute call is all it takes to find out if we're the right fit. No pressure, no sales pitch — just honest answers about your IT.
Ready to End the IT Frustration?
Let's have a quick chat. No pressure, no sales pitch — just honest advice about whether we're the right fit for your business.