How to Fix "Your Session Has Expired" Errors

What Does "Session Expired" Mean?

A session is your logged-in connection to an application. When it expires:

• You've been logged in for too long
• You've been inactive for too long
• There's been a security change
• Your network connection changed

How to Fix It

Step 1: Simply Log In Again

Usually all you need to do:

• Click the login button
• Enter your credentials
• Complete any two-factor authentication
• Continue working

Step 2: Save Any Unsaved Work

If you have unsaved work visible:

• Try to copy important text before clicking away
• Take a screenshot if needed
• Then log in again

Note: Many apps auto-save, so your work might be fine.

If Logging In Doesn't Work

Clear Browser Cache

Old data might be causing issues:

Quick method:

• Press Ctrl + Shift + Delete
• Select "Cached images and files"
• Click Clear data
• Try logging in again

Try Incognito/Private Window

• Open an incognito or private window
• Go to the same website
• Try logging in
• If it works, clear your regular browser cache

Try a Different Browser

If one browser doesn't work, try another:

• Chrome
• Edge
• Firefox

Restart Your Browser

• Close all browser windows
• Wait a moment
• Reopen browser
• Try again

Why Sessions Expire

Security Reasons

• Protects your account if you leave computer unattended
• Ensures you're still the right person
• Required for sensitive applications

Inactivity

• Didn't use the app for a while
• System logged you out automatically

Password/Security Changes

• Password was changed
• Admin reset your access
• Security policy updated

Preventing Session Expiry

Save Work Frequently

Don't rely on sessions lasting forever:

• Save documents regularly
• Submit forms promptly
• Don't leave half-finished work for hours

Keep Active

If working on something:

• Interact with the app occasionally
• Don't leave it open idle for hours

Use "Remember Me" Carefully

"Remember me" or "Keep me signed in" options:

• Convenient on personal devices
• Avoid on shared or public computers

When to Contact IT

If you can't log in at all:

• Password might need reset
• Account might be locked
• There might be a system issue

Contact helpdesk@netlumait.com.au or call 1300 521 162.