Hospitality

POS malware skimming customer card data, supplier invoice fraud redirecting your payments, and ransomware locking hotel property management systems. Cybersecurity built for hospitality — cafes, restaurants, hotels, bars and everything in between.

IT Solutions for Hospitality

Common IT Challenges

POS malware silently collecting customer card data across your busiest services
Supplier invoice fraud impersonating food, liquor, and equipment suppliers
Ransomware encrypting hotel property management systems and blocking check-in
High staff turnover leaving active credentials for former employees
Shared POS passwords with no individual accountability when incidents occur
Phishing attacks targeting venue managers who handle banking and supplier payments
Guest data stored without adequate protection — breaching Privacy Act obligations
No dark web monitoring to detect leaked business or staff credentials

Our Solutions

Managed EDR on all devices including POS terminals — malware blocked before it operates
Email security filtering supplier invoice fraud and phishing before staff see it
Dark web monitoring alerting you when venue or staff credentials are leaked
Multi-factor authentication enforcement across all business and supplier accounts
Same-day staff offboarding removing all system access on departure
Encrypted backup of business data and guest records with tested recovery
ACSC cyber security guidelines cybersecurity uplift tailored to hospitality businesses
Security awareness training helping staff recognise phishing and invoice fraud

Business Types We Support

Frequently Asked Questions

Why are hospitality businesses targeted by cyber criminals?: Hospitality venues process high volumes of customer card payments, make regular supplier payments by email, hold guest personal data, and rotate staff constantly. Each of these is an exploitable pattern: POS malware targets card transaction volumes; supplier invoice fraud exploits email-based payment relationships; guest data breaches are valuable for identity theft; and staff turnover creates credential gaps. Automated attacks do not discriminate by business size — cafes, restaurants, bars, and hotels all face these threats regardless of how many staff they have.
What is POS malware and how do we detect it?: POS malware is software that installs on point-of-sale systems and silently captures customer card data as payments are processed. It runs quietly in the background — staff see no symptoms and customers notice nothing unusual. It is typically detected weeks or months later through customer fraud reports or a card scheme investigation. By that point, hundreds or thousands of card records may have been compromised. Managed endpoint detection and response (EDR) is the most effective technical control — it monitors device behaviour for the patterns card-skimming malware produces, catching threats that traditional antivirus misses.
How does supplier invoice fraud work and how do you stop it?: An attacker identifies one of your regular suppliers — a food distributor, liquor wholesaler, or equipment vendor — and sends an email impersonating that supplier from a spoofed or lookalike domain. The message asks you to update their bank account details before the next payment. Once you pay to the new account, the money goes to the attacker. The real supplier never receives it. We stop this at two levels: email security filters inbound messages for spoofed domains and payment-redirect language before they reach your staff; and security awareness training creates a mandatory rule that any bank account change request must be verified by calling the supplier on their known number before any payment is redirected.
What cybersecurity does a hospitality venue legally need?: Australian hospitality businesses that collect customer or guest personal information — including payment card data, booking details, and for hotels, passport numbers — have obligations under the Privacy Act 1988. If a breach occurs that is likely to cause serious harm, the Notifiable Data Breaches scheme requires notification of both affected individuals and the Office of the Australian Information Commissioner. Netluma Business Shield implements the technical controls — EDR, email security, access controls, encrypted backup, and dark web monitoring — that support appropriate data protection for hospitality businesses of all sizes.
What does Netluma Business Shield cost for a hospitality venue?: Netluma Business Shield is $89 per device per month. For a cafe with 4 devices that is $356 per month; for a restaurant with 8 devices that is $712 per month; for a hotel with 12 devices that is $1,068 per month. Business Shield is included with our Managed IT plan ($175/user/month), which covers unlimited helpdesk, 24/7 monitoring, patching, and Microsoft 365 or Google Workspace administration. Call 1300 521 162 for a combined quote for your venue.
Do you support hospitality businesses outside the Gold Coast and Brisbane?: Yes. Netluma Business Shield is delivered entirely remotely — the same cybersecurity protection regardless of your venue's location across Australia. Our remote helpdesk covers hospitality venues in Sydney, Melbourne, Brisbane, Perth, Adelaide, regional Queensland, and everywhere in between. For on-site IT work in SE Queensland we have our own technicians. Outside SE Queensland we work with trusted local partners or ship pre-configured hardware to your venue.
How do we handle staff who leave without proper notice?: We handle same-day account deprovisioning as part of our managed IT service. When a staff member leaves — whether through a formal resignation or not showing up after a late shift — we remove all their access: POS credentials, email account, Wi-Fi passwords, and any shared system logins. Each staff member has individual credentials so departures are handled cleanly without disrupting other staff. For venues with high turnover, this process needs to be fast and reliable every time — a former employee with active access is an insider threat risk.
Can cyber insurance cover our venue for a breach or ransomware attack?: Many cyber insurance policies require evidence of reasonable security controls before a claim will be assessed — including endpoint protection (EDR), multi-factor authentication, and regular tested backups. Policies without these controls in place may be denied or significantly reduced after an incident. Netluma Business Shield implements the controls most cyber insurers look for, and we can provide documentation of your security posture to support both your insurance application and any subsequent claim.
Do you supply and manage CCTV for hospitality venues?: Yes. We supply, install, and manage CCTV for cafes, restaurants, hotels, bars, and licensed venues. Patron areas, entrances, storage, back-of-house, and car parks covered. For licensed venues in Queensland, our installations meet the technical requirements specified under the Liquor Act. Remote viewing lets owners and managers check any camera from a phone or computer. CCTV is managed alongside your IT infrastructure as part of your overall technology setup.
We already have antivirus — isn't that enough protection?: Traditional antivirus matches files against a database of known malware signatures. Attackers modify their malware regularly to evade these databases — and zero-day variants that have never been catalogued bypass antivirus entirely. Managed EDR takes a different approach: it monitors device behaviour for suspicious patterns regardless of whether the malware has been seen before. For POS malware specifically, which is frequently custom-built to target hospitality systems, EDR is significantly more effective than signature-based antivirus.

IT Services Across Brisbane and Gold Coast

We provide IT support to Hospitality businesses across South East Queensland. Find specialised IT services in your area.

Gold Coast IT Services

Brisbane IT Services

Get Started

Phone: 07 3179 6849

Email: hello@netlumait.com.au