How to Fix "Not Responding" Application Errors

When Programs Stop Responding

A frozen or "Not Responding" application doesn't react to clicks or keyboard input.

Wait First

Sometimes programs temporarily freeze while:

• Processing large files
• Loading data
• Completing complex operations

Give it 30-60 seconds before taking action.

If Waiting Doesn't Work

Force Close the Application

Windows:

• Press Ctrl + Shift + Escape to open Task Manager
• Find the frozen application
• Click on it to select
• Click End Task

Mac:

• Press Command + Option + Escape
• Select the frozen application
• Click Force Quit

Save Your Work First (If Possible)

Before force closing:

• Try switching to other windows
• See if you can save work in other apps
• Note what you were working on (you may need to redo it)

After Force Closing

Restart the Application

• Wait a moment
• Reopen the application
• Check for recovered files (many apps auto-recover)

Look for Auto-Saved Files

Many applications auto-save:

Microsoft Office:

• Opens Document Recovery panel
• Shows auto-saved versions
• Click to recover

Other apps:

• Check for backup files
• Look in temp folders
• Application may prompt recovery on restart

Preventing Freezes

Close Unused Programs

Too many open programs can cause issues:

• Close apps you're not using
• Watch for browser tabs (each uses memory)
• Restart your computer weekly

Keep Software Updated

Updates often fix performance issues:

• Install Windows updates
• Update your applications
• Let IT maintain your computer

Don't Overload Applications

• Work with reasonably sized files
• Close and reopen large spreadsheets periodically
• Split very large documents if possible

When to Worry

Occasional Freezes

Normal - just restart the app and continue.

Frequent Freezes

May indicate:

• Not enough memory
• Software conflicts
• Computer issues
• Time to contact IT

System Freezes (Whole Computer)

If your entire computer freezes:

• Wait 2-3 minutes
• Try pressing Ctrl + Alt + Delete
• As last resort, hold power button for 10 seconds
• Contact IT if it happens often

Need Help?

If applications freeze frequently, contact helpdesk@netlumait.com.au or call 1300 521 162.