What to Do When Windows Will Not Start

When Windows Will Not Start

A computer that will not start can be alarming, but there are several things you can try before calling IT support.

Check the Basics First

Step 1: Check Power and Cables

• Make sure the power cable is firmly connected
• For laptops, check the battery is charged or try with the charger plugged in
• Look for any lights on the computer that indicate power
• Try a different power outlet

Step 2: Check Your Monitor

Sometimes the computer is running but the screen is not working:

• Check the monitor is turned on
• Check the display cable is connected
• Try pressing a key or moving the mouse to wake the screen
• For laptops, try pressing Fn + F7 or a similar display toggle key

Common Startup Problems

Black Screen with Cursor

If you see a black screen with a mouse cursor:

• Press Ctrl + Alt + Delete
• Select Task Manager
• Click File > Run new task
• Type explorer.exe and click OK

Spinning Dots That Never Stop

If Windows is stuck loading:

• Wait at least 15 minutes (updates may be installing)
• If still stuck, hold the power button for 10 seconds to force shut down
• Turn on again and see if it completes

Automatic Repair Loop

If your computer keeps restarting and showing Automatic Repair:

• Let it attempt repair at least twice
• If it fails, select Advanced options
• Try System Restore to go back to a working state
• Contact IT if System Restore is not available

Safe Mode

Safe Mode starts Windows with minimal drivers and can help diagnose problems.

How to Access Safe Mode

• Turn off your computer
• Turn it on and immediately press F8 repeatedly (or hold Shift while clicking Restart)
• Select Troubleshoot > Advanced options > Startup Settings
• Click Restart
• Press 4 or F4 for Safe Mode

What to Do in Safe Mode

• Uninstall recently installed programs
• Run a virus scan
• Check for Windows updates
• Restart normally to see if the problem is fixed

When to Contact IT

Contact helpdesk@netlumait.com.au or call 1300 521 162 if:

• None of the above steps work
• You hear unusual sounds (clicking, grinding) from the computer
• The computer will not turn on at all
• You see error messages you do not understand
• Important work is at risk

What to Tell IT

• What you were doing when the problem started
• Any error messages you saw
• Whether the computer makes any sounds when you try to start it
• Any recent changes or updates

Need Help?

For computers that will not start, contact helpdesk@netlumait.com.au or call 1300 521 162.