How to Troubleshoot Home WiFi Issues

Fixing Home WiFi Problems

Slow or unreliable WiFi makes remote work difficult. Here's how to improve it.

Quick Fixes

1. Restart Your Router

The most effective fix for many issues:

• Unplug your router's power
• Wait 30 seconds
• Plug it back in
• Wait 2-3 minutes for it to restart
• Reconnect and test

2. Move Closer to the Router

WiFi weakens with distance:

• Work in the same room as the router
• Reduce walls between you and the router
• Avoid concrete, brick, and metal barriers

3. Reduce Interference

Common sources of interference:

• Microwaves
• Cordless phones
• Baby monitors
• Bluetooth devices
• Neighbouring WiFi networks

Improve Your Signal

Position Your Router Better

Ideal placement:

• Central location in your home
• Elevated (on a shelf, not the floor)
• Away from walls and obstructions
• Away from other electronics

Use Ethernet Cable

For important work:

• Connect directly to router with ethernet cable
• Much faster and more stable than WiFi
• Ideal for video calls and large file transfers

WiFi Extenders

If your home is large:

• WiFi extenders boost signal to distant areas
• Mesh systems provide better coverage
• Position halfway between router and dead spot

Check Your Speed

Run a Speed Test

• Go to speedtest.net
• Run the test
• Compare results to your internet plan

For video calls, you need:

• At least 5 Mbps download
• At least 3 Mbps upload

Test at Different Times

Speed can vary:

• Peak hours (evenings) are often slower
• Test when others are online vs. not

Manage Network Usage

During Work Hours

• Ask family to avoid streaming video
• Pause large downloads
• Limit connected devices
• Use lower quality for personal streaming

Check Connected Devices

Too many devices can slow things down:

• Smart TVs
• Gaming consoles
• Phones and tablets
• Smart home devices

When to Call Your Provider

Contact your internet provider if:

• Speed is much slower than your plan
• Connection drops frequently
• Problems persist after troubleshooting
• You need a faster plan

When to Contact IT

Contact IT if:

• You need help with VPN
• Work applications are slow
• You need equipment recommendations
• You're having ongoing connection issues

Need Help?

For work connectivity issues, contact helpdesk@netlumait.com.au or call 1300 521 162.