Managed UniFi — Brisbane, Gold Coast & SE Queensland
A Gold Coast MSP that designs, installs and manages your full Ubiquiti UniFi stack — network, WiFi, Protect cameras, Access doors and Talk phones — for a single predictable monthly fee. 24/7 monitoring, firmware updates, helpdesk and fault response. On-site across SE Queensland. Shipped and remote-managed Australia-wide.
Get a UniFi quote
Tell us about your site and a UniFi specialist will call you back.
The full UniFi stack — managed by one SE Queensland MSP
We design, install and then keep running every part of the Ubiquiti UniFi ecosystem so you have one vendor, one console, one monthly bill and one local number to call when something needs attention.
UniFi Gateways & Routers
Dream Machine, UDM Pro, and UXG gateways for business-grade routing, deep packet inspection, IDS/IPS and site-to-site VPN — without paying enterprise firewall licence fees every year.
UniFi Switches
PoE+ and PoE++ switches that power your APs, cameras, doors and phones from a single cable. From compact 8-port desktop units to 48-port aggregation switches for larger sites.
UniFi WiFi Access Points
WiFi 6 and WiFi 7 access points designed in-ceiling, in-wall and outdoor. Properly surveyed and placed so every corner of your office, clinic, warehouse or workshop has fast, reliable WiFi.
UniFi Protect Cameras
4K and 5MP cameras with on-site recording (no monthly cloud fees), AI person and vehicle detection, two-way audio, and a clean mobile app you actually want to use.
UniFi Access Doors
Card, fob, mobile-phone and PIN entry to staff areas, server rooms, NDIS clinical rooms, and back-of-house. Revoke a credential in seconds, see who entered when, link entry events to camera footage.
UniFi Talk Phones
Australian VoIP numbers, desk phones, mobile and desktop apps, auto-attendant, call routing and voicemail-to-email — all in the same UniFi console as your network, cameras and doors.
Why UniFi vs Meraki, FortiGate or Aruba
For 2-200 user SE Queensland and Australian SMBs, UniFi delivers enterprise-grade capability without enterprise-grade licence fees — and without the vendor lock-in.
No yearly licence fees
Cisco Meraki and FortiGate charge yearly per-device licences just to keep features working. UniFi runs on a one-off hardware purchase — your switches and APs keep working forever.
One app for everything
Network, WiFi, cameras, doors and phones all live in the UniFi console. One place to manage, one mobile app to check on, one vendor to call when you need help.
Cloud-managed without cloud lock-in
Remote management through unifi.ui.com is included free. If we ever lose internet, your network keeps running locally — unlike pure-cloud kit that goes offline when the cloud does.
Right-sized for Australian SMBs
Meraki and FortiGate are built and priced for enterprise. UniFi delivers 90% of the same capability for a fraction of the cost — purpose-built for 2-200 user Australian businesses.
Honest, fair pricing
We quote UniFi hardware at fair Australian retail with clear labour. No hidden vendor kickbacks, no inflated "MSP-only" SKUs, no contracts that lock you into us forever.
Long product life and easy upgrades
Ubiquiti keeps shipping firmware updates years after hardware ships. When you eventually upgrade, the new APs talk to the same controller — no rip-and-replace migrations.
Managed UniFi — what we do for you every month
Installing UniFi is the easy bit. Keeping it healthy, secure and performing for years is where most businesses come unstuck. That is what our managed UniFi service is for — a fixed monthly fee, no surprises.
24/7 UniFi monitoring
Your UniFi controller, gateway, switches, APs, cameras, doors and Talk phones are monitored around the clock. We see the alert before you do — and in most cases we have fixed the issue before anyone in your office notices.
Firmware updates on a tested release schedule
We never push raw Ubiquiti firmware to production. New releases are tested in our lab first, then rolled out to your site on a scheduled maintenance window so you do not lose WiFi mid-Monday-morning.
Helpdesk for your staff
Your team calls us directly — WiFi dead in a meeting room, a camera dropped offline, a new staff member needs an Access fob, a guest network password change. Fixed monthly fee, no per-ticket charges.
Fault response with real SLAs
When something does break, you get an SLA-backed response — not a "we will get to it when we can". Critical outages get our same-day or next-business-day attention depending on your support tier.
Quarterly capacity & health reviews
We sit down with you every quarter, review what the UniFi stack has been doing (peak utilisation, AP health, camera retention, door events, call volume) and flag anything that should be upgraded before it becomes a problem.
Security tuning & change management
VLAN reviews, firewall rule audits, guest WiFi password rotation, Access credential clean-up, and a documented change log so you always know what changed, when, and why.
How we onboard and manage your UniFi stack
Whether you need a new install or you want us to take over an existing UniFi network, the onboarding path is the same — straightforward, transparent, and built around your business.
Free site survey
We come to your site (or do a virtual walkthrough for remote sites), map your floor plan, count users and devices, identify dead spots, and document what you have today.
Clear, line-itemised quote
You get a written quote within 1-2 business days — hardware listed individually at fair retail, labour broken out by task, no hidden margins, no surprise add-ons.
Professional installation
Our techs run cabling, mount APs/cameras/doors, configure the UniFi controller, set up VLANs, guest WiFi, port profiles, and integrate phones and access control as needed.
Handover & ongoing support
You get documentation, admin logins, and a 30-day warranty period. After that, optional managed support means we monitor your UniFi stack 24/7 and fix issues before you notice them.
UniFi networks we manage every day in SE Queensland
These are the Gold Coast, Brisbane and SE QLD businesses we install and manage UniFi for most often. If yours looks similar, we can almost certainly help.
Healthcare & allied health clinics
Separate clinical, admin and patient WiFi networks. UniFi Access on clinical rooms and drug rooms. Protect cameras at entries and dispensary. Compliant with Privacy Act and aged-care/NDIS expectations.
Trades workshops & yards
Outdoor APs covering the yard. Cameras on gates, tool stores, and vehicles overnight. Mobile UniFi Talk so phones ring on apprentices' mobiles when nobody is in the office.
Multi-level professional offices
Per-floor switches, in-ceiling APs with seamless roaming, separate guest WiFi for clients, UniFi Access on the front door and partner offices, video calls that just work.
Warehouses & distribution centres
Outdoor and high-ceiling APs that cover racking aisles, loading docks, and forklift routes. PoE cameras on inventory and despatch areas. Long-range UniFi links between buildings on the same site.
Retail & hospitality
POS, EFTPOS and booking system on a private VLAN. Free guest WiFi for customers with a captive portal. Cameras at the counter and storeroom. UniFi Access for staff-only areas.
Hotels, motels & short-stay
Guest WiFi per room with isolated client networks and bandwidth limits. UniFi Access on room doors. Cameras on common areas, car parks and back-of-house. Single dashboard across the whole property.
Schools, training centres & not-for-profits
Per-classroom WiFi, content filtering, separate staff and student networks. Cameras at entries and outdoor areas. Access control on staff rooms. Affordable enough to fit a school budget.
Multi-site SE QLD & national businesses
Manage every site (Gold Coast HQ, Brisbane branch, Sydney or Melbourne office) from one UniFi cloud console. Site-to-site VPN built in. Identical setup at every branch.
Managed UniFi pricing — and what install costs
Most of our UniFi clients pay a single monthly fee that covers monitoring, firmware updates, helpdesk and fault response. Install and hardware is a one-off project on top. Here is what real SE Queensland UniFi engagements typically look like.
Managed UniFi monthly support
From ~$15-$45 per managed UniFi device per month, ex GST. Most SMBs land at $300-$1,500/month all-in depending on how many APs, switches, cameras, doors and phones are on your site. Includes 24/7 monitoring, firmware updates, helpdesk for staff, fault response, capacity reviews and security tuning. Fixed, predictable, no per-ticket fees.
Small office (2-15 users)
Typical scope: 1 UniFi gateway, 1 PoE switch, 2-3 WiFi 6 APs, optional 4-6 Protect cameras, 1-2 Access doors. Installed and configured.
Mid-size site (15-50 users)
Typical scope: UDM Pro, multiple PoE switches, 5-10 APs with site survey, 8-16 cameras, 2-6 Access doors, optional UniFi Talk phone system.
Large or multi-floor (50-200+ users)
Typical scope: redundant gateways, aggregation switches, 15+ APs with heat-map design, large camera deployment, full Access control, multi-site UniFi Talk.
No vendor kickbacks. No "MSP-only" mark-ups.
UniFi hardware is quoted at fair Australian retail. Labour is broken out so you can see exactly what the install costs. Cameras, Access doors and Talk phones are quoted separately so you only pay for what you need.
What our clients say
Verified Google reviews from Australian businesses we look after.
Where we install UniFi
On-site across SE Queensland and Northern NSW — plus pre-configured UniFi shipped and remote-commissioned for the rest of Australia.
Gold Coast
Our home base. Local on-site UniFi installer from Coomera to Coolangatta — Southport, Surfers Paradise, Broadbeach, Robina, Burleigh Heads, Palm Beach and the Hinterland.
Brisbane
Local on-site UniFi installer covering Brisbane CBD, Northside, Southside, Western suburbs, Bayside and the inner-city tech corridor.
Tweed & Northern NSW
Local on-site UniFi installs across Tweed Heads, Kingscliff, Pottsville, Cabarita, Murwillumbah and the Northern Rivers.
Sunshine Coast
On-site UniFi installs across Caloundra, Maroochydore, Mooloolaba, Noosa and the wider Sunshine Coast hinterland.
Logan, Ipswich & Redlands
On-site UniFi installs across Logan, Springwood, Beenleigh, Ipswich, Springfield and the Redlands.
Toowoomba & Scenic Rim
On-site UniFi installs across Toowoomba and the Scenic Rim — handy for businesses just west of Brisbane.
Sydney, Melbourne & other capitals
Remote-deployed and project-based UniFi installs across Sydney, Melbourne, Perth, Adelaide and Canberra — we ship pre-configured kit and partner with local cablers when on-site hands are needed.
Regional & distributed Australia
Pre-configured UniFi shipped Australia-wide for regional offices, multi-site businesses and distributed teams. Remote commissioning from our SE Queensland HQ.
UniFi installer FAQs
Where are you based and where do you install UniFi on-site?
Netluma IT is based in South East Queensland — the Gold Coast, Brisbane and Tweed region are our home patch. We do on-site UniFi site surveys, cabling, installs and ongoing support right across SE QLD: Gold Coast (Coomera to Coolangatta), Brisbane, the Tweed and Northern NSW, the Sunshine Coast, Logan, Ipswich, Redlands and Toowoomba. For Sydney, Melbourne, Perth, Adelaide, Canberra and regional Australia we still install UniFi — we ship pre-configured kit and either fly in for the cut-over or work with local cablers and electricians on the day.
Are you an experienced UniFi installer?
Yes. Netluma IT is a full-stack Ubiquiti UniFi specialist — networks, WiFi, Protect cameras, Access door control and Talk phone systems. SE Queensland is our core service area, and we also deploy UniFi for businesses Australia-wide via our shipped-and-commissioned model.
What does managed UniFi actually include each month?
Managed UniFi from Netluma IT is a fixed monthly fee that covers 24/7 monitoring of your UniFi controller, gateway, switches, access points, Protect cameras, Access doors and Talk phones; firmware updates on a tested release schedule; helpdesk for your staff (WiFi outages, camera issues, new fob requests, guest network changes); SLA-backed fault response when something breaks; quarterly capacity and health reviews; and ongoing security tuning (VLAN, firewall, Access credentials). No per-ticket fees, no surprise call-out charges — just one predictable monthly invoice.
How much does managed UniFi cost per month?
Most SE Queensland SMBs land between $300 and $1,500 per month ex GST for managed UniFi, depending on how many APs, switches, Protect cameras, Access doors and Talk phones are on the site. As a rough guide we charge $15-$45 per managed UniFi device per month. Hardware and the initial install are quoted separately as a one-off project — managed support kicks in once we go live.
Can you take over an existing UniFi network that someone else installed?
Yes — this is very common. We audit the existing UniFi controller, switches, APs, cameras and doors, document what is there, tighten up VLANs and firewall rules, take over the cloud console access (you stay the owner), and then start monitoring and managing the stack from day one. Most takeovers go live within 1-2 weeks of the initial audit.
How much does a UniFi installation cost?
For a small office (2-15 users) a typical full UniFi network install with a gateway, switch and 2-3 WiFi 6 access points sits between $4,500 and $12,000 ex GST including hardware and labour. Mid-size sites (15-50 users) typically run $12,000 – $35,000 ex GST. Large multi-floor or multi-site deployments start from $35,000 ex GST. Cameras, Access doors and Talk phones are quoted on top. We always send a clear, line-itemised quote so you see exactly what is hardware versus labour.
Why UniFi instead of Cisco Meraki or FortiGate?
For most Australian SMBs (2-200 users), UniFi delivers 90% of the capability of Meraki or FortiGate at a fraction of the total cost of ownership — because UniFi has no yearly per-device licence fees. With Meraki, the hardware stops working when the licence expires; with UniFi, your switches and APs keep running forever on a one-off purchase. Meraki and FortiGate still make sense for very large enterprises or specific compliance requirements, and we will tell you honestly when that is the case.
Can you supply just the hardware or do you have to install it?
We do both. Many clients prefer we handle the full design, supply and install so everything is configured, documented and warrantied as one package. If you have an in-house tech who wants to install themselves, we are happy to supply UniFi hardware at fair Australian pricing and optionally do the controller configuration remotely.
How long does a UniFi install take?
A small office install (gateway, switch, 2-3 APs) is typically completed in 1-2 days on-site after the site survey and quote are signed off. Mid-size sites with cabling, cameras and access control usually take 1-2 weeks. Large multi-floor or multi-site projects are scheduled in phases so your business keeps running during the transition.
Do you do the cabling as well?
Yes. We run Cat6 and Cat6A data cabling, PoE runs for access points and cameras, fibre between buildings or floors, and tidy patch panels in your comms cabinet. All cabling is properly labelled and documented so any future tech can pick up where we left off.
Can UniFi Protect replace our existing CCTV system?
In most cases, yes. UniFi Protect supports 4K and 5MP cameras, AI person and vehicle detection, two-way audio on selected models, and on-site recording (no monthly cloud subscription). If you have an existing analogue CCTV system or a vendor-locked DVR, we can plan a staged migration to UniFi Protect so you are not forced to replace everything at once.
Does UniFi Access integrate with our existing door hardware?
In many cases yes — UniFi Access readers and hub controllers can drive existing electric strike or mag-lock door hardware. We assess the existing wiring and locks during the site survey and let you know whether re-using existing hardware is possible or whether a new lock and reader will be needed.
How does UniFi Talk compare to 3CX or Microsoft Teams Phone?
UniFi Talk is the simplest option when you already have UniFi networking and want a single console for everything. 3CX is more feature-rich for businesses with high call volumes, complex call queues, or CRM integration. Microsoft Teams Phone is the right fit if your team already lives in Teams for chat and meetings. We help you pick the right one based on your call volume, integration needs and existing software stack.
Will my WiFi cover the whole site?
Yes — when designed properly. We do a site survey (either physical or based on your floor plan) and either heat-map the building or design the AP layout from manufacturer-published radiation patterns. We size APs and PoE switches so you have enough capacity for your user count, and we configure seamless roaming so devices hand off between APs without dropping calls or video.
Can you support our UniFi stack after install?
Yes. Our optional managed support means we monitor your UniFi controller 24/7, push firmware updates on a tested release schedule, respond to alerts before you notice them, and answer staff helpdesk calls. Managed support is offered as a fixed monthly per-device or per-user fee and includes our SLA-backed response times.
Do we own the hardware or do we lease it?
You own the UniFi hardware outright from day one. There is no lease, no rental, and no vendor lock-in. If you ever decide to move providers, the hardware stays in your building and any other UniFi-experienced tech can take over administration. For businesses that prefer to spread the cost, we can introduce equipment finance partners.
Can you migrate us from our existing network to UniFi?
Yes. We stage the migration so your business keeps running — typically deploying the new UniFi gateway and core switches over a weekend or after hours, then migrating users and devices VLAN-by-VLAN. Old hardware is removed, securely wiped if it stored configuration, and disposed of responsibly.
Do you service regional Australia and other states?
Yes. SE Queensland is where we do most of our on-site work, but for regional, interstate and distributed sites we pre-configure the UniFi hardware in our Gold Coast office, ship it to site, and remotely commission it after a local tech racks and plugs it in — we partner with local electricians and cabling crews where on-site hands are needed. For larger regional or interstate projects we will travel and do the install ourselves.
Why pick a SE Queensland UniFi installer specifically?
Because most of our clients are here. We know the local cablers, electricians, ISPs (Aussie Broadband, Uniti, Vocus, Pivit, Macquarie Telecom) and councils we deal with every week. Same-day on-site support is realistic from Coomera to Brisbane North. And the team you spec the network with is the team that turns up to install it — no offshore call centre, no out-of-state subcontractor.
What happens if a piece of UniFi hardware fails?
Ubiquiti provides manufacturer warranty (typically 12-24 months) and we manage the warranty claim on your behalf. For managed support clients we maintain a small pool of cold spares so we can swap a failed AP, switch or camera the same business day rather than wait for an RMA.
Ready for a UniFi quote?
Book a quick, no-obligation call with our SE Queensland managed UniFi team and we will walk through your site, your user count, and what managing your UniFi stack would look like month-to-month. Clear answer, clear quote — no pressure, no jargon.
Prefer to send us the details?
Tell us about your UniFi project and a specialist will get back to you within 1 business day.