Privacy Policy

Netluma IT is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with our support team. This may include:

  • Name and contact details (email address, phone number)
  • Business name and address
  • Information about your IT needs and requirements
  • Any other information you choose to provide

We also automatically collect certain information when you visit our website, including your IP address, browser type, pages viewed, and referring website.

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Provide, maintain, and improve our IT services
  • Send you information about our services that may interest you
  • Analyse website usage to improve user experience
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required to provide our services or as required by law. We may share information with:

  • Service providers who assist us in operating our website and business
  • Professional advisers such as accountants and lawyers
  • Government authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Phone: 07 3179 6849

Email: [email protected]

Address: Level 13, 50 Cavill Ave, Surfers Paradise, QLD 4217