Privacy Policy

1. Introduction

Netluma IT ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, business name, and contact details (email, phone).
• ABN and billing information.
• Technical data such as IP addresses, device details, and system logs.
• Information related to IT services provided (e.g., remote monitoring, security alerts).

3. How We Collect Information

• Directly from you via forms, emails, or phone calls.
• Through our remote monitoring and management tools (e.g., Atera).
• From third-party integrations (e.g., Microsoft 365, Huntress) as part of service delivery.

4. Why We Collect Information

We collect personal information to:

• Provide managed IT services, helpdesk support, and cybersecurity solutions.
• Communicate about service updates, invoices, and technical alerts.
• Comply with legal obligations and improve our services.

5. Disclosure of Information

We may share your information:

• With trusted service providers (e.g., Microsoft, Huntress) for operational purposes.
• When required by law or to prevent fraud or security threats.

We do not sell or rent your personal information.

6. Overseas Disclosure

Some data may be stored or processed in overseas locations (e.g., Microsoft cloud services). We ensure these providers comply with strict security standards.

7. Data Security

We implement technical and organisational measures to protect your data, including:

• Encryption and secure authentication.
• Regular patching and monitoring.
• Incident response procedures for data breaches.

8. Access and Correction

You have the right to:

• Request access to your personal information.
• Ask for corrections if your details are inaccurate.

Contact us at hello@netlumait.com.au for these requests.

9. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience. You can disable cookies in your browser settings.

10. Complaints

If you believe we have breached the APPs, contact us at hello@netlumait.com.au. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.