When IT Becomes a Risk to Your Brisbane Business, It’s Time for Managed IT
Brisbane based Managed IT that proactively manages, secures, and supports your entire IT environment — so issues are prevented, support is fast, and costs are predictable.
Call or send an enquiry — you'll reach our Australian support team, not an offshore call centre.
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Tell us how IT runs in your Brisbane business today. We will give you honest advice — not a sales pitch.
Real Google reviews from Brisbane & SE Queensland businesses
Verified reviews from Netluma IT clients on Google.
Break-Fix vs Managed IT
A side-by-side look at what changes for your Brisbane business when you bring in a trusted IT partner.
We Make Switching IT Providers Painless
Most Brisbane businesses delay switching because they assume it will mean downtime, lost data, or weeks of disruption. With our onboarding process, it does not.
We coordinate with your current provider
You do not have to manage the awkward conversations. We handle the handover request, asset list, and credential transfer professionally.
Zero business downtime
Your Brisbane team keeps working through the switch. We onboard in the background — discovery, documentation, monitoring, and helpdesk handover — without disrupting your day.
Your data and accounts stay yours
Microsoft 365, Google Workspace, file servers, line-of-business apps — your data stays where it is. We add visibility and protection, we do not move things you rely on.
Fully documented in 1–2 weeks
By the time onboarding is finished, every device, account, and key piece of infrastructure is documented — so support is fast from day one and you are never locked to one technician.
Most Brisbane clients are fully onboarded within 1–2 weeks of saying yes — with zero downtime.
How It Works
Phase 1 — Onboarding (0–6 months)
We document everything, secure your environment, set up monitoring, and meet your team — usually on-site here in Brisbane. Zero downtime, done in the background. Most Brisbane businesses are fully onboarded within 1–2 weeks.
Phase 2 — Managed Operations
Your Brisbane team gets a trusted Australian based helpdesk. We monitor, patch, back up, and protect — 96% of issues resolved in the first hour. Your team just works.
Phase 3 — Flexible Partnership
Our agreements have a 6-month initial term, then automatically become month-to-month with 30 days' notice. No exit fees. You stay because the service works.
Why Brisbane SMBs Choose Netluma IT
Australian based helpdesk
When your Brisbane team calls, they speak to a technician in Australia — not a script in another country. Most issues solved on the first call.
Security & backup — included as standard
Netluma Business Shield is included — 24/7 threat detection, managed endpoint security, backup and recovery in one flat price at $89 per device per month.
IT that grows with you
From 3 staff to 500. Per-user pricing means costs scale cleanly as you grow — no painful re-quotes every six months.
24/7 monitoring
We see problems before your team does. Most are fixed silently in the background, often before anyone in your Brisbane office realises something was wrong.
Fair, transparent terms
Our agreements have a 6-month initial term, then automatically become month-to-month with 30 days' notice. No exit fees.
One predictable invoice
No per-call fees. No surprise bills. One clear monthly amount that covers your whole team — easy to budget, easy to scale.
Not sure if your current IT is holding your Brisbane business back?
15 minutes with one of our IT Specialists is enough to tell you — no sales pitch, no obligation, just a clear answer.
Simple, Per-User Pricing
Start with a clean base plan, then add Netluma Business Shield — 24/7 threat detection, managed endpoint security, business backup and recovery in one flat monthly price per device. No surprises.
Essential Helpdesk
Fixed monthly fee per user. Billed on the 1st of each month, no per-call fees.
Reactive remote support for small teams who need a reliable Australian based helpdesk to call when something breaks — without the full proactive management stack.
Lowest fixed price per user
6-month initial term, then automatically month-to-month
Managed IT
Fixed monthly fee per user. One predictable invoice, no per-call fees.
Our most popular plan. A proactive IT department for your business — monitored, maintained, and predictable.
Most popular for teams of 3–50
One predictable monthly invoice
Add Netluma Business Shield below
Managed IT Premium
Fixed monthly fee per user. Includes licensing — one predictable invoice, no per-call fees.
Everything in Managed IT, with productivity licensing and vCIO included — a complete white-glove IT department for your business.
All-inclusive — no licence surprises
Best for teams that want licensing and vCIO bundled in
Co-Managed
For businesses with internal IT — pricing is scoped around your team and tech stack.
Already have an internal IT person or team? Co-Managed sits alongside them as your senior partner — covering vCIO, after-hours, projects and compliance, so they can focus on the day-to-day.
Built around your internal team
Tailored to your tech stack
What is included
Bolt on the protection you actually need
One combined module that protects your people and backs up your data. Add it to any base plan — it's the module clients add most often once we walk them through the risks.
Netluma Business Shield
Security, Backup & Recovery
Protection without backup isn't enough. Backup without protection isn't enough. Business Shield combines both.
Protect your business from ransomware, data loss and cyber threats with managed security, automated patching and recoverable backups. One monthly price, one team to call.
Detect & prevent
Recover & report
Best for
Any Australian SMB that wants the full safety net — protection for the people and a backup of the data — in one module. Especially healthcare, NDIS, allied health, legal, accounting and finance, where you hold client data you cannot afford to lose or leak.
Putting it all together
A typical fully-protected device on Managed IT plus Netluma Business Shield is $264 per device per month, ex GST. Managed IT Premium (with Microsoft 365 Business Premium or Google Workspace Business Plus licensing and vCIO included) is $285 per user per month, ex GST. Essential Helpdesk starts at $130 per user per month, ex GST, for reactive-only support. All prices exclude GST and any third-party software licences not bundled into your plan (which are passed through at cost). Call us for a clear, no-obligation quote scoped to your team size.
On-site visits — how they work
Almost everything across all plans is delivered remotely as part of your monthly fee. When on-site is the right call — installs, moves, major issues — visits are billed at $180 per hour, ex GST, with a 1.5 hour minimum per call-out. We will always tell you up front before sending a technician on-site, so there are no surprises on the invoice.
Network & Cybersecurity audits — how they work
The initial 15-minute discovery call is free — no obligation. If a full audit makes sense for your situation, the cost is $1,500 ex GST for a Network audit, Cybersecurity audit, or combined Network and Cybersecurity audit. We assess your infrastructure and security controls in detail, then deliver a documented findings report with prioritised recommendations — whether or not you proceed to a managed services engagement.
See What Managed IT Costs vs Hiring Internally
Drag the slider to your team size and toggle the protection you want. We will show you what we cost vs what an in-house IT person on the same team would.
Add the protection you want
Managed IT for 10 users
$31,680 per year, ex GST
1 in-house IT person for 10 users
$138,000 per year, ex GST
Your saving with Netluma IT
That is $106,320 a year back in your business.
Indicative monthly costs only, ex GST. Internal hire estimate assumes one IT generalist per 40 users at a fully-loaded cost of ~$9,500/month (≈ $114k/year). Actual quotes are scoped to your business on a discovery call.
Does this Sound Familiar?
Most Brisbane businesses we talk to are dealing with the same IT problems — usually because they outgrew their current setup years ago.
Managed IT fixes all of this — and most Brisbane businesses do not pay more than they do today on average, once you factor in the downtime, surprise bills, and lost time.
Our 4 Promises to Your Brisbane Business
Switching IT providers should be the easiest decision you make this quarter. Here is what we commit to from day one.
Fixed monthly pricing — no surprise bills
One predictable per-user fee covers your support, monitoring, and patching. No hourly call-outs, no after-the-fact invoices.
1 business hour callback, every time
Call or send an enquiry and you will hear back from an Australian IT Specialist within one business hour during helpdesk hours.
6-month initial term, then month-to-month
Our Managed IT agreements have a 6-month initial term, then automatically become month-to-month with 30 days' notice — no annual contracts, no exit fees, no small-print penalties.
Honest advice — not a sales pitch
Every call goes to an IT Specialist or your Account Manager. We recommend what your business actually needs and tell you when something is not the right fit.
Ready to make IT one less thing to worry about?
Get a no-obligation review of your current setup with one of our Brisbane IT Specialists.
Managed IT in Brisbane, Explained
Honest answers to the questions Brisbane business owners ask us most before they switch.
What happens when you call us?
You will speak to one of our team — not a call centre. We will ask a few questions about your Brisbane business, your current IT, and what is hurting most right now. Usually about 15 minutes.
What you can expect in that first call
You get straightforward answers, a clear sense of next steps, and a real human invested in making IT one less thing to worry about.
Should I outsource my IT or hire in-house?
We get this question a lot — and honestly, there is no one-size-fits-all answer. Here is what most Brisbane businesses weigh up.
In-house IT pros
In-house IT cons
Managed IT pros
Managed IT cons
For most growing Brisbane businesses, the tipping point is cost, coverage, and peace of mind. Managed IT often means better support at a lower, more predictable price — freeing up your team to focus on what they do best.
How do managed IT providers handle cloud migration and management?
Managed IT providers typically take the wheel when it comes to cloud migration, making what could be a tangled mess of data transfers feel more like a breezy Sunday drive. The process usually kicks off with a comprehensive assessment of your current systems, followed by a tailored migration plan that minimises downtime and disruption — so your team can keep working while the techies do their thing.
Many providers orchestrate every stage, from coordinating with platforms like AWS, Microsoft Azure, or Google Cloud, to managing security protocols and compliance requirements. Ongoing management does not end after migration — think of it as a concierge service for your digital assets, covering updates, backups, and troubleshooting. The end result? Stress-free cloud adoption, with your business data living securely in the cloud and support always a phone call (or an email) away.
Common Questions
What is Managed IT, in plain English?
How is this different from a normal IT person or break-fix?
Do you actually support Brisbane businesses on-site?
How big does my business need to be?
How much does Managed IT cost?
How does the contract work?
Are we locked into a long-term contract?
Are on-site visits in Brisbane included?
What about cyber security and compliance?
What about backups and data redundancy?
Will you replace our current IT person?
How quickly can you get us onboarded?
What happens when staff need help?
What happens when I call you to enquire?
Not ready to call? Send us a message.
Tell us a bit about your Brisbane business and how IT runs today. We will get back to you with a recommendation and a clear quote — no pressure, no jargon.