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No jargon, no runaround. Just honest answers about IT support, what we do, and whether we're the right fit for your business.

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Our team is happy to answer any questions you have about IT support for your business.

1300 521 162

IT Services FAQs

IT Support

Managed IT

Co-Managed IT

Cybersecurity

SIEM

Cloud Solutions

Network Management

Business Continuity

vCIO Services

Phone Systems

Teams Phone

Business Internet

Managed Business Mobile Broadband

Data Backup

Security Cameras

Access Control

Hardware Procurement

IT Consulting

Software Licensing

Remote Monitoring

Server Management

Microsoft 365

Google Workspace

Domains & Hosting

Apple Support

Email Security

Compliance

Endpoint Protection

Security Training

Password Management

Print Management

WiFi Solutions

Business Mobile

Industry-Specific FAQs

Healthcare

Allied Health

Trades

Professional Services

Hospitality

Industrial

Real Estate

Ready to End the IT Frustration?

Let's have a quick chat. No pressure, no sales pitch — just honest advice about whether we're the right fit for your business.

Phone

1300 521 162

National — fastest way to reach us

Gold Coast07 3179 6849

Melbourne03 4421 6601

hello@netlumait.com.au

Remote Helpdesk

Mon–Fri 6:30am – 6pm

Remote Monitoring

24/7

Still Hunting for a Straight Answer?

Can't find what you're looking for?

IT Services FAQs

IT Support

What are your support hours?

How quickly do you respond to support requests?

Do you provide on-site support?

Managed IT

What do managed IT services include?

How are managed IT services different from break-fix IT support?

Can you take over from our current IT provider?

How much do managed IT services cost in Australia?

What is the difference between managed IT services and managed IT support?

How quickly do you respond to IT support requests?

Do you lock businesses into long-term contracts?

What size businesses do your managed IT services suit?

Do your managed IT services support Mac and Apple devices?

What areas do your managed IT services cover?

Can you support our Sydney, Melbourne or Perth office remotely?

Do you charge more for managed IT services outside South East Queensland?

Do you provide managed IT services in Sydney, Melbourne and other capital cities?

What industries do your managed IT services specialise in?

What happens if our internet goes down — can you still help?

Why is there an onboarding fee?

Does onboarding differ between Microsoft 365 and Google Workspace?

Co-Managed IT

What exactly is co-managed IT?

How is co-managed IT different from fully managed IT?

Will you try to replace our IT person?

What happens when our IT person is on leave or sick?

What security tools do you bring to a co-managed arrangement?

How do you handle the handoff between your team and our IT person?

What does co-managed IT cost compared to hiring another IT person?

Can our IT person still make changes and manage systems?

How quickly can you respond when our IT person needs help?

Do you provide reporting to our management team?

What size businesses benefit most from co-managed IT?

How do you get started with co-managed IT?

Cybersecurity

What cyber threats should my business worry about?

Do you provide security training for staff?

Can you help with compliance requirements?

SIEM

What is SIEM and why do I need it?

How is this different from antivirus?

What happens when a threat is detected?

Is this included in managed IT packages?

Cloud Solutions

Is the cloud secure for business data?

Can we migrate gradually to the cloud?

Will cloud solutions work with our existing systems?

Network Management

Can you improve our slow network?

Do you provide WiFi for businesses?

Can staff work remotely on our network?

How much does business network management cost?

Do you support multi-site networks?

What network hardware do you recommend?

How quickly can you respond to a network outage?

What is the difference between managed and unmanaged network support?

Business Continuity

How often should backups run?

What happens if we get hit by ransomware?

Do you test backups?

vCIO Services

What is a vCIO?

How often would we meet?

Can you help with IT budgeting?

Phone Systems

What is VoIP and how does it work?

Can staff take calls when working from home?

Can we keep our existing phone numbers?

How much does a business phone system cost?

What internet speed do we need for VoIP?

What happens to our phones if the internet goes down?

Should we choose 3CX or Microsoft Teams Phone?

Can VoIP integrate with our other business software?

How long does it take to set up a new phone system?

Do we need desk phones or can staff use their computers?

Do you also install UniFi Talk?