What to Do If Your Account Is Hacked

Signs Your Account May Be Hacked

Watch for these warning signs:

• Password suddenly stops working
• Emails in your Sent folder you didn't send
• Password reset emails you didn't request
• Notifications about logins from unknown locations
• Contacts receiving strange emails from you

Immediate Steps to Take

Step 1: Stay Calm

Don't panic. Quick action can limit the damage.

Step 2: Change Your Password Immediately

• If you can still log in, change your password right away
• Use a completely new, strong password
• Don't use anything similar to your old password

Step 3: Contact IT

Report the incident immediately:

• Call 1300 521 162
• Email helpdesk@netlumait.com.au

IT can help secure your account and check for damage.

Step 4: Enable Two-Factor Authentication

If not already enabled, set up 2FA to add extra protection.

Step 5: Check for Damage

Look for:

• Emails sent from your account
• Rules forwarding your email elsewhere
• Changes to your account settings
• Connected apps you don't recognise

Step 6: Change Passwords on Other Accounts

If you used the same password elsewhere (you shouldn't, but if you did), change those passwords too.

What IT Will Do

When you report a hack, IT will:

• Secure your account
• Review login history
• Check for malicious activity
• Remove any unauthorized access
• Help you recover safely

Preventing Future Hacks

Going forward:

• Use unique passwords for each account
• Enable two-factor authentication
• Be cautious of phishing emails
• Keep software updated
• Report suspicious activity immediately

Don't Be Embarrassed

Hacks happen to many people. The most important thing is to report it quickly so we can help. There's no judgment - we're here to help keep you and the business safe.

Need Help?

For urgent security issues, contact helpdesk@netlumait.com.au or call 1300 521 162 immediately.