How to Reset Your Microsoft 365 Password

Resetting Your Microsoft 365 Password

If you have forgotten your password or need to change it for security reasons, follow these steps.

If You Know Your Current Password

Change Password in Microsoft 365

• Go to portal.office.com and sign in
• Click your profile picture (top right)
• Click View account
• Click Security info or Password
• Click Change password
• Enter your current password
• Enter your new password twice
• Click Submit

If You Have Forgotten Your Password

Self-Service Password Reset

If your organisation has enabled self-service password reset:

• Go to the Microsoft 365 sign-in page
• Enter your email address
• Click Forgot my password or Can't access your account?
• Follow the verification steps (text, email, or authenticator app)
• Create a new password

Contact Your IT Team

If self-service reset is not available:

• Contact our helpdesk at helpdesk@netlumait.com.au
• Or call 1300 521 162
• We will verify your identity and reset your password

Password Requirements

Microsoft 365 passwords typically require:

• Minimum 8 characters
• Mix of uppercase and lowercase letters
• At least one number
• At least one special character

Tips for Strong Passwords

Do:

• Use a passphrase (e.g., "Coffee$Morning2026!")
• Use a password manager
• Make it unique for each account

Don't:

• Use personal information (birthdays, names)
• Reuse passwords across accounts
• Share your password with anyone

After Resetting Your Password

You will need to update your password on:

• Your computer (if using Windows sign-in with Microsoft 365)
• Your phone email app
• Other devices signed into Microsoft 365

Need Help?

For password reset assistance, contact helpdesk@netlumait.com.au or call 1300 521 162.