How to Use Remote Desktop to Access Your Work Computer

What is Remote Desktop?

Remote Desktop lets you control your office computer from home. You see your office desktop on your home screen and can use all your programs.

Before You Start

You'll need:

• Remote Desktop enabled on your work computer (IT sets this up)
• Your work computer turned on at the office
• VPN connection (usually required)
• Remote Desktop software on your home computer

Connecting via Remote Desktop

Step 1: Connect to VPN

Usually required before remote desktop:

• Open your VPN app
• Sign in
• Connect

Step 2: Open Remote Desktop

Windows:

• Search for Remote Desktop Connection
• Or press Windows + R, type mstsc, press Enter

Mac:

• Download Microsoft Remote Desktop from App Store
• Open the app

Step 3: Enter Your Computer Name

• Type your work computer's name or IP address
• IT will provide this information
• Click Connect

Step 4: Sign In

• Enter your work username
• Enter your password
• Click OK

Step 5: You're Connected

• Your office desktop appears
• Use it as if you're sitting at your office computer
• All your programs and files are available

Disconnecting

When finished:

• Click Start > Disconnect (leaves computer running)
• Or close the Remote Desktop window
• Or sign out if appropriate

Note: Disconnect doesn't turn off your office computer. It stays on for next time.

Tips for Remote Desktop

Performance

• Use a good internet connection
• Close unnecessary programs at home
• Lower display quality if connection is slow

Display Settings

Before connecting:

• Choose display size
• Adjust colour depth
• Select which local resources to use

Transferring Files

You can copy/paste between computers or:

• Enable local drives in settings
• Access home drives from remote session

Troubleshooting

Can't connect?

• Check VPN is connected first
• Verify computer name is correct
• Make sure office computer is on
• Contact IT

Connection drops?

• Check internet stability
• Reconnect VPN
• Reconnect Remote Desktop

Slow performance?

• Check your internet speed
• Lower display settings
• Close unnecessary programs

When to Use Remote Desktop

Good for:

• Accessing specific office software
• Using programs that need office network
• Working with large files stored on office computer

Not as good for:

• Basic email and documents (use cloud instead)
• Video calls (use your home computer)

Need Help?

For Remote Desktop setup, contact helpdesk@netlumait.com.au or call 1300 521 162.