How to Fix "Password Incorrect" Errors

When Your Password Doesn't Work

Password not being accepted? Here's what to check.

Common Causes

1. Caps Lock Is On

Passwords are case-sensitive:

• Check if Caps Lock is on
• Toggle it off
• Try again

2. Typing Errors

Easy to make mistakes:

• Type slowly and carefully
• Check for extra spaces
• Verify you're using the right password

3. Wrong Password for the Account

You might be using:

• An old password
• A password for a different account
• A personal password instead of work password

4. Password Has Changed

• Someone (IT or you) may have changed it
• Password may have expired
• Check if you received a password reset notification

5. Account Issues

• Account might be locked
• Account might be disabled
• Too many failed attempts

Solutions

Try Obvious Fixes First

• Check Caps Lock
• Type slowly
• Make sure you're on the right website/app
• Verify username is correct

Reset Your Password

If you've forgotten or it's not working:

Microsoft 365 / Work Account:

• Click Forgot password or Can't access your account
• Follow the prompts
• Use your phone or alternate email to verify
• Create a new password

Other Applications:

• Look for Forgot password link
• Contact IT if no self-service option

Check If Account Is Locked

After multiple wrong attempts, accounts lock:

• Wait 15-30 minutes and try again
• Or contact IT to unlock

Password Best Practices

Remembering Passwords

• Use a memorable passphrase
• Use a password manager
• Don't write passwords on sticky notes

After Changing Password

• Update saved passwords in your browser
• Update password on other devices
• Update password in apps (Outlook on phone, etc.)

When to Contact IT

Contact IT if:

• You can't reset your password
• Your account is locked
• You don't receive password reset emails
• You suspect your account was compromised
• You've forgotten both password and 2FA device

What to Tell IT

• Which account/system you're trying to access
• Any error messages you see
• Whether it worked before
• What you've already tried

Security Reminder

If someone else might know your password:

• Change it immediately
• Don't use the same password elsewhere
• Contact IT if you're concerned

Need Help?

For password issues, contact helpdesk@netlumait.com.au or call 1300 521 162.