How to Check Your Internet Speed

Why Check Internet Speed?

Slow internet can make:

• Video calls choppy
• File downloads take forever
• Websites load slowly
• Cloud apps feel sluggish

A speed test helps determine if your internet is the problem.

Running a Speed Test

Step 1: Close Other Programs

For accurate results:

• Close video calls
• Stop any downloads
• Close streaming video

Step 2: Visit a Speed Test Site

Go to one of these sites in your browser:

• speedtest.net (most common)
• fast.com (simple, by Netflix)

Step 3: Run the Test

Click the Go or Start button and wait about 30 seconds.

Step 4: Read Your Results

You'll see:

• Download speed - How fast you receive data (most important)
• Upload speed - How fast you send data
• Ping - Response time in milliseconds

Understanding Your Results

Download Speed

| Speed | Experience | |-------|------------| | Under 5 Mbps | Very slow, video calls will struggle | | 5-25 Mbps | Basic browsing OK, video calls may have issues | | 25-100 Mbps | Good for most office work | | Over 100 Mbps | Excellent |

For Video Calls (Teams, Zoom)

• Minimum: 1.5 Mbps download and upload
• Recommended: 4 Mbps or higher
• Group HD video: 8+ Mbps

Ping

• Under 20ms: Excellent
• 20-50ms: Good
• 50-100ms: OK
• Over 100ms: May cause delays

What If Speed Is Slow?

Quick Fixes:

• Restart your router - Unplug for 30 seconds, plug back in
• Move closer to the router - If on WiFi
• Use a cable - Ethernet is faster than WiFi
• Check for other users - Someone streaming video?
• Close bandwidth-heavy apps - Downloads, streaming

Still Slow?

Contact IT. The issue might be:

• Your internet plan
• Router problems
• Network configuration
• Building infrastructure

Testing at Different Times

Internet can be slower when:

• Many people are online
• During peak hours
• Bad weather (for some connections)

Test at different times to get a full picture.

Need Help?

For internet connectivity issues, contact helpdesk@netlumait.com.au or call 1300 521 162.