Question 1

Can you help reduce our printing costs?

Accepted Answer

Yes — print cost reduction is one of the most immediate benefits of managed print. We start with a print audit: analysing your actual usage data to understand who is printing what, on which devices, in colour or mono, and whether the print volume justifies your current fleet size and configuration. Most businesses find a combination of issues: devices printing in colour by default when mono would suffice, personal desk printers running at higher cost-per-page than a shared device, and unchecked print volumes from staff who print unnecessarily because there is no visibility. We address each with a combination of policy changes, device right-sizing, and default setting adjustments. The result is typically a 20 to 40 percent reduction in print spend without restricting legitimate printing.

Question 2

Do you manage toner and supplies?

Accepted Answer

Yes — we monitor toner levels remotely and arrange replacement supplies before you run out, delivered ahead of when you need them. No more emergency trips to the office supplies store, no more discovering at 8:45am that the printer is out of toner before an important meeting. For managed print clients, supplies are proactively ordered based on consumption trends — we know from usage data when a cartridge is likely to run out and order accordingly. We source compatible supplies from reliable suppliers at competitive pricing, and all consumables are tracked in the asset register so there is full visibility into print-related spending.

Question 3

Can you set up secure printing?

Accepted Answer

Yes — secure print release (also called pull printing or follow-me printing) holds print jobs in a queue until the user authenticates at the printer with their ID card, access fob, or PIN. Documents only print when you are physically present to collect them, eliminating the risk of sensitive documents sitting uncollected in the output tray. This is particularly important for businesses that print patient records, financial documents, legal files, or HR materials. Secure printing also has a cost benefit: jobs that are sent but never collected (common when staff print then forget or change their mind) are automatically cancelled after a configured timeout rather than printing to waste.

Question 4

What types of printers and multi-function devices do you support?

Accepted Answer

We manage most major business printer brands including HP, Canon, Kyocera, Ricoh, Xerox, Brother, Fujifilm, and Konica Minolta. Support covers desktop printers, workgroup printers, high-volume production devices, and multi-function devices (print, scan, copy, fax). For businesses considering a fleet upgrade, we provide vendor-neutral recommendations based on your actual print volumes, document types, and workflows — we are not tied to any brand. For businesses with existing lease agreements, we manage the devices within the lease terms and provide advice on whether the lease represents good value at renewal.

Question 5

Can you integrate printers with our document management systems?

Accepted Answer

Yes — modern multi-function devices can scan directly to document management systems, SharePoint, cloud storage, or specific folder structures, eliminating the manual step of scanning to email and then filing. We configure scan workflows that match your document processes: a healthcare practice scanning patient forms directly to clinical records, a legal firm scanning documents to matter folders, or a finance team scanning invoices directly into an accounts payable workflow. We also configure OCR (optical character recognition) scanning where documents need to be searchable after scanning. These integrations save significant time for businesses with high scan volumes.

Question 6

How do you handle printer driver management across our fleet?

Accepted Answer

Printer driver management is one of the most persistent sources of IT frustration — new computers that cannot find the printer, drivers that break after a Windows update, staff who cannot print from their laptop when working away from their usual desk. We manage printer drivers centrally through print server or cloud print management, so any device on your network can print to any printer without local driver installation. When a driver update is required, we test and deploy it centrally rather than updating each device manually. For businesses moving to cloud print management (eliminating the print server), we handle the migration and ensure all devices and printers are configured before the cutover.

Question 7

What is the difference between a print server and cloud printing?

Accepted Answer

A print server is an on-premise Windows server (or a dedicated print server device) that manages the printers on your network — storing drivers, processing jobs, and routing them to the right printer. It works well in a traditional office environment but requires the server to be running and accessible for printing to work. Cloud printing replaces the print server with a cloud service: print jobs are routed through the cloud to your printers, meaning staff can print from anywhere (office, home, remote location) without needing a VPN connection to reach the print server. For businesses with hybrid or remote workforces, cloud printing eliminates the "I can't print from home" problem. For businesses moving away from on-premise servers, cloud printing is typically part of the broader move to cloud infrastructure.

Question 8

Do you help with copier and printer lease agreements?

Accepted Answer

We provide independent advice on copier and printer lease agreements — reviewing the terms, comparing cost-per-page rates against alternatives, and identifying clauses that commonly cause problems at end of term (minimum volume commitments, excess click charges, upgrade restrictions). We are not affiliated with any leasing company, so our advice is genuinely independent. If you are approaching a lease renewal, we help you evaluate whether to renew, switch brands, or buy outright based on your actual usage data and current market pricing. Many businesses discover at lease renewal that their click charges have increased well above CPI and that better alternatives are available.

Printer & Print Management

Key Benefits

Printing Shouldn't Be This Hard

Driver Problems

Network Discovery

Security Gaps

Cost Blowouts

Network Printer Setup

Driver Management

Secure Printing

Usage Monitoring

Printer Brands We Support

What We Handle

Fix Your Printing Problems

Frequently Asked Questions

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