Apple Business Support
Tired of IT providers who say "we don't do Macs"? Your team chose Apple devices for a reason — they should get proper IT support for them. We manage Mac, iPad, and iPhone natively alongside Windows using Apple Business Manager and MDM — so your entire team gets help when they need it, on any device, without surcharges or second-tier treatment.
Key Benefits
- Mac as primary device included in Managed IT — no extra charge on top of your monthly seat
- Standalone Apple device management at $29 per device per month ex GST (Mac, iPhone, or iPad)
- Support billed separately on standalone plans at $180/hr ex GST — pay only when you need it
- Co-management access for in-house IT at $18 per additional user per month ex GST
- Apple Business Manager + MDM — zero-touch deployment for new devices
- Microsoft 365 fully configured on every Mac, iPhone, and iPad
- Remote wipe for lost or stolen iPhones and iPads
- One IT partner for all your devices — Mac, Windows, iPhone, iPad
Every Apple Device Your Team Uses — Supported
Full support for the entire Apple ecosystem, properly integrated with your business systems.
Mac
- MacBook Pro & Air
- iMac & Mac Mini
- Mac Studio & Pro
- macOS setup & updates
iPad
- iPad Pro & Air
- iPad Mini & Standard
- Business app deployment
- MDM enrollment
iPhone
- All iPhone models
- Business email setup
- Security policies
- App management
Why Most IT Providers Cannot Help With Apple
Most IT support companies grew up in a Windows-only world. They treat Apple devices as afterthoughts, or worse, refuse to support them entirely. The result: your Mac users get second-class support, or you need two IT providers. Neither option works.
Mixed Environments Are Normal
Most businesses today have some Apple devices. Designers use Macs, executives prefer iPhones, and field staff need iPads. We support them all alongside your Windows infrastructure.
Proper Business Configuration
Consumer setup is fine for home use, but business Apple devices need proper configuration — centralised management, security policies, app deployment, and integration with your business systems.
Security Applies to Macs Too
"Macs don't get viruses" is a myth. Apple devices need endpoint protection, encryption, and proper security management just like Windows. We apply the same security standards across all devices.
Remote Support Works
Many IT providers can't remotely access Macs to troubleshoot problems. Our RMM platform works across Mac, Windows, and mobile devices, so we can help your team remotely.
Updates & Patches Managed
macOS and iOS updates need to be tested and deployed systematically, just like Windows updates. We manage the update process so your team gets new features without breaking business apps.
Backup & Recovery
Time Machine is great for home users, but businesses need proper backup solutions. We ensure your Mac data is backed up to business-grade backup systems with proper retention and recovery.
Apple + Microsoft 365 = No Problem
Many IT providers struggle with mixed environments. We don't. Your Apple devices will work seamlessly with Microsoft 365, file sharing, and the rest of your Windows-based infrastructure.
No more "we don't do Macs" or treating Apple devices as second-class citizens. Your team gets the same level of support regardless of which device they use.
What We Configure
- Microsoft 365 apps (Outlook, Teams, Word, Excel) configured properly
- Email signatures that match your Windows colleagues
- OneDrive and SharePoint file access
- Teams calling and meetings on any device
- Shared calendars and contacts synced
- Printers and network drives connected
Mac Setup & Deployment
When you buy new Macs for your business, we configure them properly before they reach your team. Zero-touch deployment means new staff can unbox their Mac and start working immediately — all business apps and settings are already configured.
Keeping Your Apple Devices Secure
Apple devices need proper security management just like Windows. We ensure your business data stays protected across all devices.
Mobile Device Management
Enforce security policies, manage apps, and remotely wipe lost devices
FileVault Encryption
Full disk encryption on all Macs to protect business data
Apple Business Manager
Centralised device management and app distribution
Passcode & Biometric Policies
Require strong authentication on all company devices
The "Macs Don't Get Viruses" Myth
While macOS has historically had fewer malware threats than Windows, Macs are increasingly targeted as they've become more popular in business. Modern threats like phishing, credential theft, and business email compromise don't care what operating system you use. We protect your Macs with the same endpoint protection we use on Windows devices.
iPhone & iPad for Business
Mobile devices are often overlooked by IT support, but they're accessing your business data every day. We ensure your team's iPhones and iPads are properly secured and managed.
What We Configure on iPhones & iPads
Security Policies We Enforce
One IT Partner for All Your Devices
Stop juggling multiple support providers. Whether your team uses Mac, Windows, iPhone, or Android — we handle it all. One number to call, one team that knows your business.
Frequently Asked Questions
Apple Support Across Gold Coast & Brisbane
We provide apple support to businesses across South East Queensland.
Regions We Serve
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What our clients say about Apple Support
Verified Google reviews from Netluma IT clients across Brisbane, Gold Coast and South East Queensland.
Ready to End the IT Frustration?
Let's have a quick chat. No pressure, no sales pitch — just honest advice about whether we're the right fit for your business.