Healthcare & Medical

Patient records protected from ransomware, staff accounts secured against impersonation, and your PMS running reliably through every clinic day. IT support built for medical practices across Gold Coast and Brisbane.

IT Solutions for Healthcare & Medical

Common IT Challenges

Keeping patient records secure and meeting privacy requirements
Practice management software running slowly or crashing
Unreliable systems during busy clinic hours
Connecting with pathology, imaging, and specialist systems
Setting up new staff with correct access levels
Managing Medicare and billing integrations
Ensuring My Health Record connectivity works reliably
Protecting against cyber attacks targeting healthcare
Finding IT support that understands medical practice workflows

Our Solutions

Secure infrastructure for patient data and medical records
Practice management system support (Best Practice, Medical Director, Genie, Zedmed)
My Health Record and eHealth integration support
Reliable network infrastructure for high patient volumes
Secure WiFi for staff and patients
Pathology and imaging system connectivity
Cloud backup protecting patient records
Staff onboarding with appropriate access controls
Cybersecurity protecting against healthcare-targeted attacks
Extended support hours from 6:30am-6pm to match practice schedules

Frequently Asked Questions

Do you support Best Practice and Medical Director?: Yes, we support the IT infrastructure that Best Practice, Medical Director, Genie, Zedmed, and other practice management systems run on. We ensure your servers, workstations, and network provide reliable performance, and we work alongside your software vendors when needed. Our team understands the database structures, backup requirements, and integration points these systems need to operate reliably.
Can you help with My Health Record connectivity?: Yes, we help practices set up and maintain reliable My Health Record and eHealth connectivity. This includes ensuring your network and systems meet the technical requirements for secure healthcare data exchange, configuring HI Service connections, and troubleshooting connectivity issues when they arise.
Do you understand healthcare privacy requirements?: Yes, we work with medical practices and understand Australian healthcare privacy requirements including the Privacy Act and Australian Privacy Principles. We implement appropriate security controls to protect patient data including encryption, access controls, secure backups, and audit logging.
What about pathology and imaging integration?: We help practices maintain reliable connectivity with pathology labs, imaging centres, and specialist providers. This includes configuring secure connections for HL7 messaging, managing certificates and authentication, and ensuring your network infrastructure supports the bandwidth and reliability requirements for medical data exchange.
Do you provide after-hours support?: Our standard support hours are 6:30am-6pm Monday to Friday, which covers most practice operating hours. We can discuss after-hours arrangements for practices with extended or weekend hours. Critical infrastructure monitoring runs 24/7, so we are alerted to major issues even outside business hours.
How do you handle Medicare and billing system issues?: While we do not provide Medicare billing advice, we ensure the IT infrastructure supporting your billing systems runs reliably. This includes maintaining connectivity for online claiming, ensuring your practice management software database performs well, and troubleshooting integration issues between your clinical and billing systems.
Can you help us set up a new practice location?: Absolutely. We help medical practices establish IT infrastructure for new locations including network design, hardware procurement, system configuration, and ensuring connectivity with your existing practice. We coordinate with your fit-out contractors to ensure cabling and equipment placement supports efficient workflows.
What security measures do you implement for patient data?: We implement multiple layers of security including endpoint detection and response (EDR) on all devices, network firewalls, encrypted backups, email security with phishing protection, staff security awareness training, access controls limiting data access to authorised staff, and regular security assessments. Our Complete Package includes enhanced security awareness training to help staff recognise and avoid phishing attempts.
How quickly do you respond to urgent issues?: All plans include priority-based SLAs. P1 Critical issues (outages affecting patient care or practice operations) have a 1 hour response target with a 3 hour resolution target. P2 High issues receive a 2 hour response, P3 Medium a 3 hour response, and P4 Low a 4 hour response. Resolution targets are goals, not guaranteed timeframes. In practice, we consistently exceed these SLAs — 96% of issues are resolved within the first hour. For on-site requirements in the Gold Coast and Brisbane area, we prioritise same-day attendance for urgent matters.
What is included in your monthly managed IT packages?: We offer three packages, each designed around the outcomes your practice needs. Our Basic Package at $330 ex GST per user per month keeps your day-to-day IT running smoothly — fast helpdesk response, fewer interruptions, devices kept up to date, and reliable recovery when something goes wrong. Our Essentials Package at $475 ex GST per user per month builds a more protected and resilient team — reducing security incidents, keeping staff security-aware, and giving you clearer visibility of risk. Our Complete Package at $645 ex GST per user per month adds strategic IT planning — quarterly business reviews, proactive technology roadmaps, and compliance guidance so your IT supports your business goals. All packages have a minimum of 2 users.
Why is there an onboarding fee?: Managed IT services require upfront setup to ensure systems are secure, monitored, and fully supported. The onboarding fee covers tasks such as security configuration, identity setup, device onboarding, backup configuration, and documentation. This work is completed once at the beginning of the relationship so ongoing support can run smoothly.
Does onboarding differ between Microsoft 365 and Google Workspace?: Yes. Microsoft 365 environments typically require more security and configuration work than Google Workspace. As a result, onboarding fees may vary slightly depending on the platform your business uses.

IT Services Across Brisbane and Gold Coast

We provide IT support to Healthcare & Medical businesses across South East Queensland. Find specialised IT services in your area.

Gold Coast IT Services

Brisbane IT Services

Get Started

Phone: 07 3179 6849

Email: hello@netlumait.com.au