Business internet solutions for Brisbane — with seamless failover.
Most Brisbane businesses lose hours every time their internet drops — VoIP calls cut out, banking apps lock up, cloud apps stall. Our managed business internet plans keep you online: NBN Business Class or Enterprise Ethernet as the primary, with seamless 4G/5G failover that activates in about a second and keeps your public IP the same.
Static IP on every plan. 24/7 monitoring. One call for everything. Brisbane-based team.
What happens when your Brisbane internet drops?
Every VoIP call drops. Staff on video conferences get cut off mid-sentence. Cloud apps hang. Banking portals reject your session because your IP changed. Anyone logged into a remote server is kicked out and has to start again.
Then you call the ISP. Hold. Log a fault. Wait. Your team sits idle.
For a 10-person Brisbane business, one hour of total downtime costs roughly $400–$800 in wages alone — before you count the missed calls, delayed work, and lost revenue.
VoIP calls cut out the moment the link drops
No failover means no calls. Your reception line goes dead until the connection restores.
Banking portals lock you out
They authenticate by IP. When your IP changes, the session ends — often triggering a security lockout.
VPN tunnels and remote access reset
Staff connected to head office or on-premise servers lose their sessions and must reconnect from scratch.
Cloud apps stall — Teams, Xero, practice software
Anything cloud-hosted pauses or errors until the connection fully restores.
What makes managed business internet different
Not just a faster connection — a fully managed solution that keeps your Brisbane business online when the primary link fails.
Failover in ~1 second
4G/5G or Starlink backup activates almost instantly when the primary drops — VoIP calls stay live, sessions keep running.
Same IP on failover
Your Static IP stays the same across the switchover, so banking portals, VPNs and remote systems stay connected.
24/7 monitoring
We detect outages before your staff do. Our team is already investigating before you pick up the phone.
One number for everything
Internet issue? Call us — not a retail ISP call centre. We liaise with the carrier and keep you informed.
QoS for VoIP and cloud
Traffic prioritisation ensures calls and cloud apps get bandwidth first — no more choppy Teams meetings when someone downloads a file.
Automated failback
We don't switch back to primary until automated tests confirm the link is stable — no bouncing between connections.
Brisbane business internet connection types
Both options include a Static IP, seamless failover, 24/7 monitoring and full managed service.
NBN Business Class (TC4)
100/40 Mbps → 1000/400 Mbps
Brisbane businesses of 2–30 staff needing reliable, cost-effective internet with failover
- Higher traffic class than residential NBN
- Faster fault resolution SLA than consumer plans
- Static IP included on every plan
- Seamless 4G/5G or Starlink failover
- 24/7 monitoring and carrier liaison
NBN Enterprise Ethernet (EE)
Symmetric speeds — matched upload and download
Larger teams, multi-site businesses, healthcare, and businesses with high upload demand
- Dedicated fibre path — no shared contention
- Symmetric speeds for video, cloud uploads, backups
- Stronger SLA for fault response
- Static IP included
- Seamless failover
- 24/7 monitoring and carrier liaison
Not sure which is right for your Brisbane business? Call 1300 521 162 — we'll assess your address and recommend the right option.
Seamless failover — what actually happens when your NBN drops
Most backup internet solutions change your public IP, which disrupts every active session. Ours doesn't.
Primary link drops
Our monitoring detects the outage within seconds — usually before your first staff member notices.
Failover activates in ~1 second
4G/5G or Starlink takes over. Your public IP stays the same. VoIP calls stay live. Active sessions keep running.
We manage the fault
We contact your carrier and manage the fault through to resolution. You get updates — not hold music.
When the primary link is confirmed stable, we switch back automatically.
No bouncing. No manual intervention. No calling us to switch back.
Everything included — one monthly price
No surprise bills when failover activates. No separate charge for the 4G/5G SIM. No "monitoring add-on". One fixed price covers everything.
- NBN Business Class or Enterprise Ethernet primary connection
- Static IP address on every plan
- Seamless 4G/5G or Starlink failover — SIM and data included
- Sub-second cutover — same IP maintained across failover
- QoS for VoIP, video conferencing and cloud apps
- Automated stability tests before switching back to primary
- 24/7 monitoring and fault alerting
- Carrier liaison — we contact your ISP so you don't have to
- One number to call for any internet issue
Brisbane areas we cover
Internet provisioning and on-site support across Brisbane and SE Queensland:
Also serving Gold Coast, Tweed Heads and regional SE Queensland. Remote provisioning available Australia-wide.
Trusted by Brisbane businesses
Our clients come to us after years of chasing ISPs and waiting on hold.
Business internet questions — Brisbane
What is managed business internet and how is it different from a standard NBN plan?
A standard NBN plan — including many "business" NBN products from retail ISPs — gives you a connection and a call centre number. A managed business internet solution includes proactive 24/7 monitoring, seamless 4G/5G failover with a Static IP that stays the same across the switchover, QoS prioritisation for VoIP and cloud apps, and a single point of contact who knows your environment. When something goes wrong, your IT provider is already on it — not a call centre.
What is seamless internet failover and how does it work for Brisbane businesses?
Seamless failover means your business keeps the same public IP address when the connection switches from your primary NBN link to the backup 4G/5G or Starlink connection. This matters because anything that depends on your IP — VoIP calls, VPN tunnels, banking portals, remote access into your systems — stays connected without resetting. A normal backup connection changes your IP and kicks every active session offline. Our setup activates within about a second of the primary link failing and holds all your sessions through the switch. We don't switch back until automated tests confirm the primary link is stable.
What business internet connection types are available for Brisbane businesses?
Brisbane businesses can access NBN Business Class (TC4) from 100/40 Mbps up to 1000/400 Mbps, and NBN Enterprise Ethernet (EE) for businesses needing symmetric guaranteed speeds. Enterprise Ethernet uses a dedicated fibre path and suits businesses with high upload requirements, multiple sites, or strict SLA needs. All plans include a Static IP, seamless 4G/5G failover, 24/7 monitoring, and full managed service from our Brisbane-based team. We assess your address and recommend the right connection.
How much does business internet cost for a Brisbane business?
NBN Business Class (TC4) managed plans typically start from around $150–$350 per month depending on speed tier. NBN Enterprise Ethernet plans are priced to your specific requirements. All Netluma IT plans include a Static IP, seamless 4G/5G failover (SIM and data included — no surprise bills when the failover activates), 24/7 monitoring, and carrier management. Call 1300 521 162 for a quote specific to your Brisbane address, team size, and usage.
What happens when our Brisbane office internet goes down?
Our monitoring detects the outage before most staff notice. If your primary connection drops, seamless failover activates within about a second — keeping VoIP calls live and your team working without interruption. We contact your carrier on your behalf and manage the fault through to resolution. For issues requiring on-site attendance, our Brisbane team can come to you — no hold queues, no being passed between departments.
Do Brisbane businesses need a Static IP address?
If your business uses VPNs, remote access into on-premise systems, internet-facing services, or anything that authenticates by IP address — banking portals, whitelisted APIs, remote camera systems — then yes, a Static IP is essential. It also enables seamless failover: because your IP stays the same across the switchover, active sessions and connections aren't kicked offline. All Netluma IT managed business internet plans include a Static IP as standard.
Can you bundle business internet with managed IT and a phone system?
Yes — and that is one of the main advantages. When Netluma IT manages your internet, IT and phones together, there is one team responsible for the whole environment. When something breaks, there is no argument between your ISP and your IT provider about whose fault it is. We also configure QoS so your VoIP calls get priority over other traffic. Bundling all three simplifies billing and typically reduces total cost compared to sourcing each separately.
Ready to stop losing work when your internet drops?
Call our Brisbane team for an address assessment and plan recommendation. No obligation — just a straight answer about what's available at your address and what it costs.
Related Brisbane IT services
IT Support Brisbane →
Helpdesk and on-site IT support for Brisbane businesses — 96% resolved in first hour.
Managed IT Brisbane →
Proactive managed IT with 24/7 monitoring, patching and helpdesk for Brisbane businesses.
Internet, IT & Phones Bundle →
One provider for managed IT, business internet and VoIP phone systems — Brisbane and Gold Coast.
Business Phone Systems Brisbane →
3CX and VoIP phone systems for Brisbane businesses — mobile apps, call recording, auto-attendants.
Managed Service Providers Brisbane →
How MSPs work and how to choose the right IT partner for your Brisbane business.
Managed IT Services →
Our full managed IT service — monitoring, helpdesk, security and strategy in one monthly price.