The attacker sat in the inbox for weeks. They read participant records, intercepted invoices, and changed bank details before anyone noticed. By the time it surfaced, there was a mandatory OAIC notification, a NDIS Commission disclosure, and a very difficult conversation with participants who trusted you. We protect NDIS providers with MFA, email authentication (DMARC/DKIM/SPF), endpoint security, and ransomware prevention — so a stolen password never becomes a catastrophe.
Healthcare and disability service providers are increasingly targeted by cybercriminals. You hold exactly what attackers want: sensitive participant information including health conditions, disabilities, personal circumstances, financial details, NDIS plan information, and support needs. This data is valuable on the dark web and useful for identity theft, fraud, and extortion.
The attacks are getting more sophisticated. Phishing emails are harder to spot. Ransomware encrypts files within minutes. Business email compromise tricks staff into transferring money or sharing sensitive information. And attackers know that NDIS providers often have limited IT resources, making you an easier target than large enterprises.
A successful attack means more than just IT disruption. Data breaches must be reported to the OAIC within 30 days, and you may need to notify affected participants. The NDIS Commission must be informed if incidents affect participants. Ransomware can halt service delivery, leaving vulnerable participants without support. Email compromise can lead to financial fraud costing tens of thousands of dollars. The reputational damage can be devastating for an organisation built on trust.
We work with NDIS providers across Queensland to implement layered security that protects participant information, meets compliance requirements, and satisfies cyber insurance policies — all without making your team's work harder. Security should enable your work, not obstruct it.
Multi-layered protection covering identity, email, devices, and data.
Multi-factor authentication is essential for NDIS providers, especially for PRODA access. We implement MFA across all your systems to protect participant data and meet compliance requirements.
Protect your domain from email spoofing and improve deliverability with proper email authentication. These protocols stop criminals from sending fake emails that appear to come from your organisation.
Every device accessing participant information needs protection. We deploy enterprise-grade security on all computers, laptops, and mobile devices with centralised monitoring.
Ransomware is the biggest cyber threat to NDIS providers. We implement multiple layers of protection to prevent attacks and ensure you can recover quickly if the worst happens.
Control who can access what, from where, and when. Conditional access policies ensure staff can only reach sensitive data from secure devices and trusted locations.
Participant data must be encrypted both when stored and when transmitted. We implement encryption across your systems to protect information even if devices are lost or stolen.
Multi-factor authentication (MFA) is the single most effective security control you can implement. It stops over 99% of automated attacks and makes stolen passwords useless. Even if an attacker gets a staff member's password through phishing, they cannot log in without the second factor.
For NDIS providers, MFA is mandatory on PRODA and strongly recommended on all business systems. Most cyber insurance policies now require MFA on any system accessible from the internet. Without it, you are both non-compliant and uninsurable.
We implement MFA using authenticator apps (like Microsoft Authenticator) rather than SMS codes, as SMS can be intercepted. The apps are free, work offline, and take seconds to use. Staff quickly get used to the extra step, especially when they understand it protects participant data and their own accounts.
Free, secure, and work offline. Microsoft Authenticator or Google Authenticator on staff phones.
Windows Hello, Face ID, or fingerprint on supported devices for passwordless authentication.
Physical security keys for high-security accounts like admin access and PRODA authorised officers.
| Application | Requirement |
|---|---|
PRODA NDIS provider portal access | Mandatory |
Microsoft 365 Email, Teams, SharePoint, OneDrive | Strongly Recommended |
Google Workspace Gmail, Drive, Calendar | Strongly Recommended |
Client Management Systems NDIS software, participant records | Strongly Recommended |
Remote Access VPN, remote desktop | Mandatory |
Accounting Software Xero, MYOB, QuickBooks | Recommended |
HR Systems Payroll, leave management | Recommended |
Ready to secure your PRODA and Microsoft 365 accounts?
Book a Free 15 Minute CallUnderstanding the risks and how we protect against them.
| Threat | Impact | Our Protection |
|---|---|---|
| Phishing Emails | Credential theft, data breaches, ransomware infections | Email filtering, staff training, MFA |
| Ransomware | Encrypted files, service disruption, ransom demands | Endpoint protection, immutable backups, access controls |
| Business Email Compromise | Financial fraud, fake invoices, identity theft | DMARC/DKIM/SPF, email authentication, verification procedures |
| Data Breaches | Participant privacy violations, regulatory penalties, reputation damage | Encryption, access controls, monitoring, DLP |
| Credential Stuffing | Account takeover, unauthorised access to systems | MFA, password policies, conditional access |
| Insider Threats | Data theft, privacy violations, sabotage | Access controls, audit logging, offboarding procedures |
Without proper email authentication, criminals can send emails that appear to come from your domain. They could send fake invoices to your clients, phishing emails to your staff, or scam attempts to anyone who trusts your organisation. Your legitimate emails may also end up in spam folders because receiving servers cannot verify they really came from you.
Email authentication is now expected by government agencies, many corporate clients, and cyber insurance policies. It is also a requirement for sending emails to Gmail and other major email providers without deliverability issues. We implement all three protocols and monitor ongoing authentication to ensure everything works correctly.
Lists the servers authorised to send email for your domain. Receiving servers check this list and reject emails from unauthorised sources. We configure SPF to include all your legitimate email services.
Adds a digital signature to your emails proving they have not been modified and genuinely came from your organisation. If an email is altered in transit, the signature fails verification.
Tells receiving servers what to do with emails that fail SPF or DKIM checks — reject them, quarantine them, or just monitor. DMARC also sends you reports about authentication failures so you can see spoofing attempts.
Ransomware is the biggest cyber threat facing NDIS providers. Attackers encrypt your files — participant records, service agreements, financial data — and demand payment for the decryption key. Even if you pay (which is not recommended), there is no guarantee you will get your data back. And the attackers may have already copied your data to sell or leak publicly.
Ransomware attacks on healthcare and disability providers have increased dramatically. Attackers know these organisations hold sensitive data, often have limited IT resources, and cannot afford extended downtime. A successful attack can halt service delivery for days or weeks, leaving vulnerable participants without support.
Multiple layers of protection to stop ransomware before it can execute.
If ransomware does get through, we ensure you can recover without paying.
Concerned about ransomware protection?
Book a Free 15 Minute CallMost cyber insurance policies now require specific security controls to maintain coverage. Without them, your insurer may deny claims.
Not sure if you meet your cyber insurance requirements? We can review your policy and assess your current security controls.
Book a Free 15 Minute CallTechnology alone cannot stop all attacks. Staff need to recognise threats and know how to respond. Our security awareness training turns your team from a vulnerability into a defence layer.
Training is delivered through short, regular modules that keep security top of mind without disrupting work. We cover real-world scenarios relevant to NDIS providers, not generic corporate training. Staff learn to spot phishing emails targeting healthcare organisations, understand why MFA matters for participant privacy, and know exactly what to do if they suspect something is wrong.
We send simulated phishing emails to measure how staff respond. This is not about catching people out — it is about identifying who needs additional training and tracking improvement over time.
Phishing emails that mimic real attacks targeting NDIS providers.
Staff who click receive instant training on what they missed.
Reports showing improvement over time and areas needing focus.
Cybersecurity is one part of IT for NDIS providers. We also help with compliance and device management.
IT policies, audit preparation, evidence packs, records retention, risk assessments, and corrective actions to meet NDIS Practice Standards.
Learn MoreManage iPads and laptops centrally with Intune, deploy Teams Phone, structure SharePoint properly, and protect your data with reliable backups.
Learn MoreWe understand the specific cybersecurity challenges facing disability service providers.
Local support across Brisbane and Gold Coast with remote capabilities Australia-wide.
Continuous security monitoring with rapid response to threats and incidents.
Security that meets NDIS, OAIC, and cyber insurance requirements.
Book a free 15-minute call to review your cybersecurity. We'll identify your biggest risks and show you exactly what to fix first.
Book a free 15 minute call to discuss your cybersecurity and how we can help protect your organisation.
Or email us at hello@netlumait.com.au