Nobody knows the passcode. Nobody knows how to wipe it remotely. And a new worker starts Monday with no laptop, no Microsoft 365 account, and no way to access the care apps they need. We solve both problems — with Intune and iPad management to control every device from one place, Windows Autopilot so new starters are productive on day one, and Microsoft 365 and backup solutions built for NDIS providers.
NDIS providers have unique IT challenges that generic solutions do not address. Support workers use iPads in participants' homes to record notes, check schedules, and access care plans. Coordinators work from multiple locations — the office, home, and client meetings. Admin staff need access to participant records securely from shared workstations. Everyone needs their devices to just work, without constant IT issues slowing down care delivery.
Without proper device management, you end up with inconsistent setups where every device is configured differently. Security gaps appear because nobody knows which devices have antivirus, encryption, or the latest updates. IT staff spend hours manually configuring each new device instead of supporting the organisation. When a device is lost, you cannot be sure participant data is protected. When staff leave, you cannot easily recover company data from their devices.
Then there is the data challenge. Files scattered across personal devices, email attachments, and local folders that are not backed up. If a laptop fails or is stolen, work is lost. If ransomware hits, you may discover that "the cloud" does not actually protect your data the way you assumed. And finding files becomes a treasure hunt because there is no consistent structure.
We help NDIS providers implement modern device management and Microsoft 365 solutions that keep every device secure and consistent, make IT support easier, ensure data is properly protected and recoverable, and give you confidence that participant information is safe no matter where your team works.
Everything you need to manage devices, communications, files, and data protection.
Manage all your devices from one place — Windows laptops, iPads, and phones. Push apps, enforce security policies, and maintain compliance without touching each device individually.
New staff get a laptop that sets itself up. They sign in and everything they need — apps, settings, security — configures automatically. No IT visit required, even for remote workers.
Replace expensive phone systems with Microsoft Teams calling. Staff can make and receive calls from their computers, phones, or Teams devices — in the office or working from home.
Organise files so your team can find what they need. We design SharePoint structures that make sense for NDIS providers — by participant, program, or team — with appropriate access controls.
Protect your data with automated backups and tested recovery procedures. If the worst happens — ransomware, hardware failure, or human error — you can recover quickly.
Staff working from home or visiting participants need secure access to your systems. We implement secure remote access that protects data while keeping work simple.
Microsoft Intune is included in Microsoft 365 Business Premium and gives you centralised control over all your devices. No more manually configuring each laptop, hoping staff iPads are secure, or wondering which devices have the latest updates.
For NDIS providers, this is transformative. Your support workers' iPads are automatically configured with the apps they need. Security policies are enforced without relying on staff to configure things correctly. Lost devices can be wiped remotely. New devices configure themselves. And you have visibility into your entire device fleet.
Apps pushed to devices automatically. No staff interaction required. Updates deployed when ready, not when staff remember to update.
Encryption, passcodes, antivirus, and compliance settings enforced automatically. Non-compliant devices blocked from company data.
Lost or stolen device? Wipe company data remotely within minutes. For personal devices, wipe only work data while preserving personal content.
See all your devices in one dashboard. Know which are compliant, which need updates, and which have not checked in recently.
Special considerations for support workers using iPads in the community:
We create standard configurations for each device type in your organisation. Every laptop, iPad, and phone gets the same apps, settings, and security — deployed automatically without manual IT intervention.
Standard builds mean no surprises. When a staff member moves from one desk to another, the computer works the same way. When you hire someone new, they get a device that is ready for work, not a blank slate that needs hours of setup. When we provide support, we know exactly how the device should be configured.
Every device has the same apps, settings, and security. No surprises when staff move between computers.
Security policies applied automatically. Encryption, antivirus, and updates configured from day one.
New devices ready in hours, not days. Staff productive immediately without waiting for IT setup.
Easier troubleshooting when we know exactly how devices are configured. Faster resolution times.
Want to simplify your device management?
Book a Free 15 Minute CallMost NDIS providers have SharePoint but struggle to use it effectively. Files are hard to find, access controls are confusing, and staff resort to email attachments. We design structures that make sense.
Separate sites for each program (e.g., Support Coordination, Plan Management, SIL)
Best for: Organisations with distinct programs and separate teams
Sites for each office or region with shared resources at the top level
Best for: Multi-site organisations where teams are location-based
Sites for Operations, HR, Finance, Clinical with cross-program access
Best for: Smaller organisations or those with integrated service delivery
Folder structures organised around participant records with appropriate access
Best for: Organisations requiring strict participant record separation
Microsoft 365 does not backup your data the way most people assume. Deleted files disappear permanently after 93 days. Ransomware syncs encrypted files to the cloud. We protect you with proper backup and tested recovery.
| Data Type | Backup Frequency | Retention | Includes |
|---|---|---|---|
| Microsoft 365 Data | 3x daily | 12 months | Email, OneDrive, SharePoint, Teams |
| Business Applications | Daily | 30 days + monthly archives | NDIS software, clinical systems, databases |
| Server Data | Daily | 30 days + monthly archives | File servers, application servers |
| System Images | Weekly | 4 weeks | Complete server recovery capability |
We regularly test restores to ensure backups actually work when you need them.
Backups stored in secure Australian data centres, separate from your production data.
Backup copies that ransomware cannot encrypt or delete.
Need to protect your Microsoft 365 data?
Book a Free 15 Minute CallBook a free 15-minute call. We'll discuss your devices, Microsoft 365 setup, and what would actually help your organisation.
Port your existing phone numbers. Staff can answer calls on any device. Typically costs less than traditional phone systems with more flexibility.
Traditional phone systems are expensive to maintain, require physical hardware, and tie you to the office. Teams Phone lets your staff make and receive calls from anywhere — their laptop, mobile phone, or a Teams desk phone.
For NDIS providers with staff working across multiple locations, this is transformative. Coordinators can take calls while visiting clients. Admin can work from home without missing calls. And you save money on phone lines while gaining features like auto-attendant, call queues, and voicemail transcription.
Device management is one part of IT for NDIS providers. We also help with compliance and cybersecurity.
IT policies, audit preparation, evidence packs, records retention, risk assessments, and corrective actions to meet NDIS Practice Standards.
Learn MoreProtect participant data with MFA, PRODA security, email authentication (DMARC/DKIM/SPF), endpoint protection, ransomware prevention, and cyber insurance compliance.
Learn MoreWe understand how NDIS providers work and what technology you need.
Queensland-based team with on-site support across Brisbane and Gold Coast.
Specialists in Intune, Autopilot, and Apple device management.
Every solution designed with participant data protection in mind.
Book a free 15 minute call to discuss how we can help manage your devices, implement Teams Phone, or protect your data with proper backups.
Or email us at hello@netlumait.com.au