Stop Losing Time & Money to IT Issues

Get your IT risk score — no sales call

The fastest way to find out where you stand: tell us your name, mobile and team size, and a senior engineer will ring you back within one business hour with a plain-English IT risk score for your Brisbane business. No obligation. No sales call. No long form to fill out.

What happens next

1. A senior Netluma engineer calls you within one business hour during business hours.
2. Quick 10-minute discovery — we ask about your current setup, what is breaking and what you actually need.
3. You get your risk score and, if you want it, a free 60-minute on-site or remote IT assessment booked in.

Frustrated with IT that slows your business down?

You are not alone. These are the issues we hear about every week from Brisbane businesses considering a switch:

• Constant IT issues interrupting your team and breaking your focus
• Slow response from your current IT provider — tickets sitting open for days
• Real concern about cybersecurity threats, ransomware and email compromise
• Microsoft 365 not set up properly — licensing, security and SharePoint never feel right
• No clear IT strategy or proactive support plan, just reactive break/fix
• No visibility of what is patched, what is backed up, and what is exposed

How much is IT downtime costing your business?

Most Brisbane SMBs underestimate this by a long way. The real cost of IT downtime is not the IT bill — it is everything that stops happening when systems go down:

• Lost productivity — staff sitting idle when systems go down, paid wages with zero output.
• Missed calls and enquiries — every missed customer call or quote request is potential revenue walking out the door.
• Staff idle time — frustrated team members stuck waiting on IT instead of doing billable work.
• Reputation damage — customers and prospects notice when you cannot send emails, take payments or answer calls.

Use our 30-second downtime cost calculator on this page to see what unreliable IT is really costing your Brisbane business each month. Enter the number of employees affected, average loaded hourly wage and hours of downtime per month, and we will show you the monthly and annual cost. Our managed IT clients typically reduce this by 70 to 90 percent through proactive monitoring, faster response times, properly patched systems and reliable backups.

Downtime cost vs the cost of fixing it

Here is the comparison most Brisbane business owners never run: what you are losing to downtime each month versus what it would actually cost to stop it. The calculator runs three numbers side-by-side — your lost productivity, what break-fix IT support would cost to put out fires at the typical Brisbane rate of $180 per hour ex GST (you can change this rate in the calculator if your current provider charges differently), and the all-in price of our fully managed IT plan. Our Managed IT plan is $195 per user per month — so for a team of 10 users that is around $1,950 a month for managed IT, covering proactive monitoring, patching and unlimited remote helpdesk. Cyber Security and Data Redundancy are bundled into one optional combined module at $68 per user per month, ex GST, so you only add it when you need the extra layer of protection. Break-fix only pays a technician to fix things after they have already broken — you still wear all the lost productivity above. Managed IT stops most of the downtime happening in the first place, which is why for most Brisbane SMBs the productivity we recover pays for the plan many times over.

Simple, reliable IT support for growing Brisbane businesses

Four core services cover everything a Brisbane SMB needs to run reliably and securely:

Managed IT Support

Unlimited remote helpdesk, 24/7 monitoring and maintenance, managed patching, and asset and warranty management. Real Australian engineers who pick up the phone.

Cybersecurity

Microsoft Defender and Endpoint Detection & Response (EDR), email security and phishing protection, MFA, and security awareness training for your team. Compliance-ready by design.

Microsoft 365 Management

Setup, licensing and tenant security; SharePoint, Teams and Exchange administration; Conditional Access, MFA and identity protection. Done properly, the first time.

Backup and Disaster Recovery

Email and shared file backup with 7-year retention, server and endpoint protection, and tested recovery — not just hopeful storage. When something goes wrong, you actually get your data back.

We work with Brisbane businesses like yours

We have deep experience in the industries we serve — we understand your software, your compliance pressures and how your team actually works:

• Accounting and bookkeeping firms — Xero, MYOB, document management, secure client communications
• Medical and allied health clinics — practice management software, healthcare data security, patient records
• Trades and construction companies — ServiceM8, simPRO, AroFlo, Tradify; office and field staff working together
• Professional services and consultancies — legal, financial planning, marketing agencies, NDIS support coordinators

Why Brisbane businesses choose Netluma IT

• Fair contract terms. 6-month structured onboarding to fix, secure, and standardise your IT properly, then month-to-month with 30 days notice. No exit fees. We also offer 1, 3 and 5 year options if you prefer a longer commitment.
• Fast response times. A real person answers when you call. Most support requests are resolved within 60 minutes during business hours, many in a single session.
• Security-first approach. MFA, EDR, patching and backup are baseline — not premium upsells you have to negotiate for.
• Clear, simple pricing. Fixed per-user monthly fee. You know exactly what you are paying — no per-ticket charges, no surprise invoices.
• Local SE QLD team, fast Brisbane on-site. A local South East Queensland team providing managed IT with fast on-site availability across SE QLD — Brisbane CBD, Northside, Southside, Westside, Bayside, Ipswich, Logan, Redlands and Moreton Bay. Remote-first means most issues are resolved in minutes, reducing employee downtime; on-site is there when you genuinely need it.
• Plain-English communication. No jargon, no condescension. We explain what is happening and why it matters to your business.

You will get the most out of us if…

We are honest about who we serve best. If most of these describe your business, we are very likely the right fit:

• 3+ staff and growing. Teams who actually rely on their IT to work.
• Microsoft 365 or planning to move. We are M365 specialists — Exchange, SharePoint, Teams, Intune.
• Tired of break-fix. You want proactive monitoring, not a technician you ring when it breaks.
• ~$5K+/month IT budget. Enough scope for a proper managed plan with security and backup built in.

Free IT Assessment for Brisbane Businesses

A no-obligation, plain-English review of your current IT setup. You walk away with a clear picture of what is working, what the risks are, and what we would prioritise — whether or not you become a client. Normally a $750 engagement, free for Brisbane businesses with 3 or more users.

• Review of your current IT setup, network and devices
• Identification of cybersecurity risks and gaps
• Microsoft 365 tenant health-check and licensing review
• Backup and recovery readiness check
• Clear, plain-English recommendations to improve reliability and security

Common questions about Brisbane managed IT support

Are you actually based in Brisbane?

We are based on the Gold Coast and provide fast on-site support to Brisbane businesses across the entire South East Queensland corridor — from the Brisbane CBD through the Northside (Chermside, Aspley), Southside (Mount Gravatt, Sunnybank, Logan), Westside (Indooroopilly, Toowong), the Bayside, Ipswich, Redlands, Moreton Bay and the Sunshine Coast hinterland. We are a remote-first managed IT company by design — that is what lets us resolve most issues in minutes instead of waiting hours for someone to drive out. When you genuinely need someone on-site, our SE QLD coverage means we can be there fast.

How much does managed IT support cost in Brisbane?

Our standard managed IT plans start at $130 per user per month ex GST for our Essential Helpdesk plan, $195 for Managed IT (most popular) and $320 for Managed IT Premium with Microsoft 365 Business Premium licensing. Fixed monthly pricing — no per-ticket charges, no surprise invoices.

How fast do you respond to support tickets?

During business hours (6:30am-6pm Monday to Friday), most support requests are resolved within 60 minutes — many in a single session. Critical issues are prioritised immediately. After-hours coverage is included with the Premium plan.

Do you do break/fix or one-off jobs?

No. Our model is monthly managed support with proactive monitoring, patching and security baked in. Break/fix is reactive and unpredictable for both sides — we have found clients get far better outcomes with a proper plan in place.

Are we locked into a long contract?

Our Managed IT plans start with a 6-month structured onboarding to fix, secure, and standardise your IT properly. After that it continues month-to-month with 30 days written notice to cancel. No exit fees, no long-term lock-in. We also offer 1, 3 and 5 year options if you prefer a longer commitment, often with a small discount. You stay because the service works, not because a contract traps you.

Do you handle Microsoft 365 licensing?

Yes. We are a Microsoft Cloud Solution Provider partner — we can supply, manage and bill your Microsoft 365 licensing as part of your managed IT plan, including Business Basic, Business Standard, Business Premium and Office 365 E3/E5 SKUs. We also handle Google Workspace if you prefer.

What is included in the free IT assessment?

A 60-90 minute on-site or remote review of your current IT setup, network, devices, Microsoft 365 tenant, backup and security. You walk away with a clear, plain-English report identifying what is working well, what the risks are and what we would prioritise — whether or not you choose to work with us.

Book your free Brisbane IT assessment today

A local South East QLD team with fast Brisbane on-site support. Remote-first by design — most issues resolved in minutes, not days. Fixed monthly pricing. 6-month structured onboarding then month-to-month, with 1/3/5-year options if you want longer. No exit fees.

Schedule a free 15-minute call or call 1300 521 162.