Medical IT Support for Australian Practices

Netluma IT provides specialist medical IT support for Australian GP clinics, specialist practices and medical centres. We look after the practice management systems (Best Practice, Medical Director, Genie, Zedmed, Cliniko, Nookal), the clinical network and Wi-Fi, Microsoft 365 and email security, patient data protection and the cybersecurity controls that keep medical records safe. Our helpdesk is staffed by senior Australian technicians who understand what a frozen PMS at 8:45am on a Monday actually means.

We are headquartered on the Gold Coast and provide on-site medical IT support across SE Queensland — Brisbane, Gold Coast, Sunshine Coast, Tweed, Logan and Ipswich — plus fully managed remote medical IT for practices in Sydney, Melbourne, Perth, Adelaide, Canberra and regional Australia.

Request a callback from a Senior Technician or call 1300 521 162 to talk about your practice.

What our medical IT support covers

  • Practice management systems — Best Practice, Medical Director, Genie, Zedmed, Cliniko and Nookal. Server, database, backups and the integrations that hang off them.
  • Patient data security — encryption, access controls, multi-factor authentication, audit logging and data-loss prevention configured against Privacy Act 1988 and OAIC Notifiable Data Breach requirements.
  • Clinical hardware — reception workstations, clinical room PCs, label printers, scanners, EFTPOS, vital-signs devices and the network that ties them together.
  • Clinic network and Wi-Fi — wired and wireless networks with proper segmentation between clinical, admin, guest and IoT VLANs so a patient on guest Wi-Fi cannot reach your PMS.
  • Microsoft 365 and email security — mailbox security, anti-phishing, advanced threat protection, shared inboxes and SharePoint configured the way medical practices actually use them.
  • Cybersecurity and backup — EDR endpoint protection, daily backups of clinical databases and Microsoft 365, monthly tested restores and a documented recovery plan.

Who we provide medical IT support for

  • GP clinics — solo GPs through to multi-doctor practices with reception, nursing and admin teams across one or many locations.
  • Specialist practices — cardiology, dermatology, ENT, orthopaedics, ophthalmology and other specialist rooms running Genie, Zedmed or Medical Director.
  • Medical centres and day clinics — multi-disciplinary medical centres, after-hours clinics, skin clinics and small day-surgery facilities.
  • Allied health within medical centres — physio, psychology and dietetics co-located with GP services on Cliniko, Nookal or Halaxy.

Why medical practices choose Netluma IT

Generic IT providers do not understand healthcare urgency or healthcare privacy. We do. We have experience with the practice management systems, integrations and compliance frameworks Australian medical practices use every day, and our response targets reflect what an outage actually costs a clinic. 96% of issues are resolved within the first hour.

  • PMS specialists — Best Practice, Medical Director, Genie, Zedmed.
  • Privacy Act 1988 and OAIC NDB aligned.
  • Daily clinical database backups with monthly tested restores.
  • Accreditation evidence pack ready for RACGP, AGPAL and QIP assessors.
  • Senior Australian helpdesk — no offshore call centres or ticket queues.

How working with us works

  1. Discovery call. A 30-minute conversation about your practice — software, sites, team size, current pain points and what good looks like for you.
  2. Free practice IT review. We look at your PMS environment, security posture, backups and network and give you a written summary of risks and quick wins — no obligation.
  3. Quote and onboarding plan. A clear, line-itemised quote with a staged onboarding plan so the transition does not disrupt clinic days.
  4. Ongoing managed support. Senior helpdesk, proactive monitoring, monthly reporting and a named account manager who knows your practice.

Local medical IT support pages

If your practice is in Brisbane or on the Gold Coast we have dedicated local pages:

Common questions about medical IT support

Which practice management systems do you support?

Best Practice, Medical Director, Genie, Zedmed, Cliniko and Nookal — including the database server, network access, backups and integrations with Medicare, pathology and My Health Record.

Do you understand healthcare privacy and Privacy Act requirements?

Yes. We work with the Privacy Act 1988, Australian Privacy Principles and OAIC Notifiable Data Breach requirements every day. We configure access controls, encryption, audit logging and email security so patient data is protected and your practice can demonstrate due diligence.

What happens if our PMS goes down mid-clinic?

You call us and a Senior Technician picks up — not a ticket queue. Most PMS issues are diagnosed within the first hour. Remote tools connect into your server immediately, and if it is a hardware or network issue we dispatch a technician same day.

Where in Australia do you provide medical IT support?

On-site across SE Queensland (Gold Coast, Brisbane, Sunshine Coast, Tweed, Logan, Ipswich). Fully managed remote medical IT for Sydney, Melbourne, Perth, Adelaide, Canberra and regional Australia.

Talk to a medical IT specialist

Request a callback and a Senior Technician will be in touch within 1 business hour — no sales pitch, just honest advice.

Request a callback or call 1300 521 162.