Best Practice froze. Full waiting room. 8:47am Monday.
Your receptionist is staring at a spinning wheel, patients are queueing at the desk, and the IT company's ticket system says someone will be in touch. That's the moment we exist for — a Senior Technician who picks up the phone, knows your clinical software and gets your practice running again.
- GP, specialist and medical centre experience
- PMS specialists — Best Practice, Medical Director, Genie, Zedmed
- Privacy Act 1988 and OAIC NDB aligned
- Daily clinical database backups with monthly tested restores
- Senior Australian helpdesk — no offshore call centres
Talk to a Senior Technician
Tell us about your practice. We will call you back within 1 business hour — no sales pitch, just honest advice.
“Our call centre was losing sales every day because calls were dropping or breaking up. Netluma put us on 4G/5G and the difference was immediate — crystal clear calls from day one. We haven't had a quality complaint since.”
What our medical IT support covers
Everything a medical practice needs to run safely — from the PMS server through to the reception printer.
Your practice management system
Best Practice, Medical Director, Genie, Zedmed, Cliniko — server, database, backups and the integrations that hang off them.
Patient data security
Encryption, access controls, MFA, audit logs and data-loss prevention configured against Privacy Act and OAIC requirements.
Clinical hardware
Reception workstations, clinical room PCs, label printers, scanners, EFTPOS, vital-signs devices and the network that ties them together.
Clinic network and Wi-Fi
Reliable wired and wireless networks with proper segmentation between clinical, admin, guest and IoT — so a patient on guest Wi-Fi cannot reach your PMS.
Microsoft 365 and email security
Mailbox security, anti-phishing, advanced threat protection, shared inboxes and SharePoint — configured the way medical practices actually use them.
Cybersecurity and backup
EDR endpoint protection, daily clinical database backups, monthly tested restores and a documented recovery plan if the worst happens.
Who we support
From solo GPs through to multi-site medical centres.
GP clinics
Solo GPs through to multi-doctor practices with reception, nursing and admin teams across one or many locations.
Specialist practices
Cardiology, dermatology, ENT, orthopaedics, ophthalmology and other specialist rooms running Genie, Zedmed or Medical Director.
Medical centres and day clinics
Multi-disciplinary medical centres, after-hours clinics, skin clinics and small day-surgery facilities with mixed clinical workflows.
Allied health within medical centres
Physio, psychology and dietetics co-located with GP services on Cliniko, Nookal or Halaxy — supported as one ecosystem.
Where we provide medical IT support
We are headquartered on the Gold Coast and support medical practices across Australia — Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and regional. On-site support across SE Queensland; fully managed remote support nationally.
How working with us works
A simple path from first call to safer, calmer clinic days.
Discovery call
A 30-minute conversation about your practice — software, sites, team size, current pain points and what good looks like for you.
Discuss your practice requirements
Tell us about your PMS environment, security, backups and network. We clarify the support you need and explain any separately scoped work before quoting.
Quote and onboarding plan
A clear, line-itemised quote with a staged onboarding plan so the transition does not disrupt clinic days.
Ongoing managed support
Senior helpdesk, proactive monitoring, monthly reporting and a named account manager who knows your practice.
What our customers say
Verified Google reviews from Australian businesses we look after.
We onboard a small number of new medical practices each month so existing clients always get senior attention. Request a call to hold a review slot this month.
Our formal Healthcare IT Response Commitment — 15 minutes to acknowledgement, 1 hour to resolution
96% of clinical system incidents resolved remotely within 1 business hour. Tiered SLA covering P1 clinical system down through to P3 non-clinical issues — all in writing in your service agreement.
AI Tools Built for Medical Clinics
AI is transforming how medical practices handle front-desk calls, patient enquiries, and appointment bookings. Our AI for Medical Clinics service adds intelligent automation on top of your existing phone system — reducing missed calls and handling after-hours enquiries without adding staff.
Explore AI for Medical ClinicsCommon questions
Straight answers about how medical IT support actually works.
Which practice management systems do you support?
We support the systems Australian medical practices actually use day to day — Best Practice, Medical Director, Genie, Zedmed, Cliniko and Nookal — including the database server, network access, backups and integrations with Medicare, pathology providers and My Health Record.
Do you understand healthcare privacy and Privacy Act requirements?
Yes. We work with the Privacy Act 1988, Australian Privacy Principles and OAIC Notifiable Data Breach requirements every day. We configure access controls, encryption, audit logging and email security so your patient data is protected and your practice can demonstrate due diligence if you are ever audited.
What happens if our practice management system goes down mid-clinic?
You call us and a Senior Technician picks up — not a ticket queue. Most PMS issues are diagnosed within the first hour. We have remote tools that connect into your server immediately, and if the issue is on-site hardware or network we dispatch a technician same day.
Can you help with My Health Record and pathology integrations?
Yes. We configure and maintain HI Service connections, certificates and HL7 messaging for pathology, imaging and specialist referrals so results flow into your PMS reliably and your team is not chasing missing reports.
Do you handle accreditation evidence for RACGP, AGPAL or QIP?
We keep your IT-related accreditation evidence ready in one place — security policies, backup logs, restore tests, access reviews, training records and asset registers — so when assessors ask for evidence, you can produce it without scrambling.
How do you back up our patient data?
We run daily backups of clinical databases and Microsoft 365, store them in multiple locations, and test restores monthly so we know they actually work. Backup that has never been restored is not backup — it is wishful thinking.
Do we have to switch all our IT to you at once?
No. Most practices start with a discovery and a small piece of work — a security review, a server health check, or moving email to Microsoft 365 — and add the rest over the first few months once they trust us.
Where in Australia do you provide medical IT support?
We are headquartered on the Gold Coast and provide on-site medical IT support across SE Queensland (Gold Coast, Brisbane, Sunshine Coast, Tweed, Logan, Ipswich). For practices in Sydney, Melbourne, Perth, Adelaide and regional Australia we deliver fully managed medical IT remotely, with on-site visits coordinated when required.
Ready to talk to a medical IT specialist?
Send us a message and a Senior Technician will be in touch — usually within the same business day.