Medical IT Support · Gold Coast
When Best Practice goes down mid-clinic, the queue can’t wait. Netluma IT is a Gold Coast team that knows your systems, understands clinical urgency and takes responsibility for getting you moving again.
Best Practice, Medical Director, Genie, Zedmed, Cliniko and Nookal support.
Southport · Robina · Broadbeach · Burleigh · Coolangatta · Tweed
A clear starting estimate
Share your name, phone and practice staff count for an instant monthly estimate. A Netluma IT technician will call within 1 business hour to talk through practice-specific requirements.
A local IT partner for the systems your clinic relies on.
Reviews shown here are sourced from Netluma IT's Google profile.
When care depends on technology
These aren’t generic IT frustrations. They affect patient flow, staff confidence and the records your team needs to deliver care.
Best Practice or Medical Director goes down mid-clinic — your IT provider’s response is to lodge a ticket and wait
Your current IT company has no idea what a PMS, HI Service, or HL7 integration even is
Patient data sits on ageing hardware with no proper backup — one failed drive away from a notifiable data breach
Staff call for help and get a generic helpdesk with no healthcare experience and no sense of clinical urgency
RACGP accreditation is coming up and nobody can produce the IT security evidence the assessors need
Pathology and My Health Record integrations break with no warning, and your team spends the morning chasing results manually
Healthcare IT has a different consequence
A retail business might pause for a few hours. A medical practice has patients waiting and clinical decisions to make.
When a manufacturing business’s system goes down, production pauses. When your PMS goes down mid-clinic, patients are stranded at reception, appointments back up, and clinical decisions get made without the full record. Every minute matters.
A ransomware attack or data breach at a GP clinic or allied health practice isn’t just an IT problem — it’s a Privacy Act notifiable breach, OAIC reporting obligation, and potential RACGP compliance issue. The average cost of a healthcare breach in Australia now exceeds $6 million.
RACGP, AGPAL and QIP accreditation requires documented IT policies, access controls, backup evidence, and security reviews. A general MSP who doesn’t know the standards can’t produce the evidence — and you discover the gap during an assessment.
The ACSC’s annual cyber threat report consistently places healthcare at or near the top of targeted sectors. Medical practices are attacked because patient records are valuable and clinical urgency creates pressure to pay ransoms quickly.
Built around your clinical environment
From practice software and clinical integrations to security and accreditation evidence, we help you keep the environment understood and supported.
Healthcare-specific consulting, project work, accreditation preparation and on-site services are assessed with your practice and itemised in a fixed-price quote. They are not bundled into the Managed IT or Business Shield inclusions below.
Local, when it matters
Netluma IT supports practices across the Gold Coast and northern NSW Tweed region. Most on-site visits are same or next business day, depending on the issue and availability.
Transparent monthly pricing
Clear published inclusions, then a check of your environment and clinical requirements before the final scope is agreed.
Managed IT + Business Shield
$210 Managed IT per user plus $59 Business Shield for one protected device per user. Additional devices and servers are $69 each per month ex GST.
Healthcare and on-site work
PMS and clinical workflow assistance, accreditation consulting, integrations and any on-site services are scoped separately after discovery. The exact requirements and price are confirmed in your fixed-price quote.
We call you within 1 business hour.
The bundled first-device rate is $59 per user. Each additional device or server is $69 monthly, ex GST.
All pricing ex GST. Healthcare-specific services and on-site work are not included in these plan inclusions; we’ll provide a fixed-price quote after a short discovery call.
A steady hand during clinic hours
When a clinical system needs attention, you deserve a team that understands why it matters and takes responsibility for the next step.
Understand the systems, suppliers and workflows your people rely on.
Agree the support scope, urgency and responsibilities before work begins.
Keep your team informed and follow through until the issue is resolved.
Straight answers
Make the next step practical
Request a call to talk through the systems you use, what needs attention and the right next step. No pressure.
Or call 1300 521 162Your medical practice estimate
Enter your practice staff count to see a monthly estimate. Clinical systems, servers, projects and on-site requirements are scoped separately.
