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What Is Included in the Complete Managed IT Bundle

Our Complete Managed IT Bundle is a single, per-user monthly fee that covers everything your business needs to run technology safely and reliably. There are no surprise invoices, no per-call charges. We start with a 6-month structured onboarding to fix, secure, and standardise your IT properly, then it goes month-to-month.

Unlimited Remote Helpdesk

Every user gets unlimited access to our Australian-based helpdesk. When something breaks, a real technician answers — not a chatbot or offshore call centre. Most issues are resolved in the first call. We handle everything from password resets and printer setup to software troubleshooting and network problems.

Full Cybersecurity Protection

Every endpoint is protected with enterprise-grade EDR (Endpoint Detection and Response), web filtering, and managed security patching. We monitor for threats 24/7 and respond before they become a problem. This is not just antivirus — it is active threat hunting and response.

Tested Backups and Recovery

Backups are not useful unless they actually work. We automate backup verification with monthly restore testing, off-site replication, and immutable storage. If ransomware hits, we can recover your data from a clean point without paying the ransom.

Proactive Monitoring and Patch Management

We monitor every server, workstation, and network device continuously. Patches are tested and applied on a schedule that suits your business, not during your busiest hours. Problems are caught before they cause downtime.

Microsoft 365 and Google Workspace Administration

We fully manage your cloud tenant — licensing, security settings, MFA enforcement, group policies, and user onboarding/offboarding. New starters get a working laptop and all logins on day one. Leavers get cleanly removed across every system.

Common IT Problems We Solve

Most businesses that come to us are dealing with the same frustrations. Our Complete Managed IT Bundle is designed to eliminate them completely.

One Overworked IT Person

Your "IT person" is one busy contractor who is impossible to reach and has no backup. When they leave, nobody knows your passwords or how your network is set up. We replace that single point of failure with a whole team of Australian technicians, documented systems, and 24/7 monitoring.

Surprise Invoices and Hidden Costs

Every month brings a new invoice with line items nobody remembers requesting. Small jobs add up to thousands. We fix this with one fixed monthly fee per user — no per-call charges, no hidden fees, no surprise bills.

Security Breaches and Data Loss

Small businesses are targeted by ransomware and phishing just as much as large ones. Most do not have tested backups, proper MFA, or endpoint protection that is actually monitored. Our bundle includes enterprise-grade security that is managed and maintained, not just installed once and forgotten.

Outdated Infrastructure and Slow Performance

Old equipment, unpatched software, and no lifecycle planning means your team wastes time every day. We track every device, server, and appliance, and proactively replace hardware before it fails. No more unexpected hardware failures.

Compliance and Audit Risk

Healthcare, finance, and professional services businesses face strict data protection requirements. We help you meet your compliance obligations with documented policies, audit-ready configurations, and evidence of ongoing security management.

How Our Managed IT Bundle Works

We start with a free IT health check. One of our senior technicians reviews your current setup, identifies risks, and documents what needs fixing. Then we onboard you over 2-4 weeks, migrating monitoring, patching, and support to our team. From day one, you have a helpdesk number, a named account manager, and full visibility into your environment.

After the 6-month structured onboarding, service continues month-to-month with 30 days written notice. No exit fees, no long-term lock-in. We also offer 1, 3, and 5-year options if you prefer a longer commitment with a small discount.

How It Works — Three Simple Steps

Step 1 — Fix & secure (first 6 months)

We spend the first stretch sorting out the inherited mess — broken backups, missing MFA, unpatched servers, the lot. Security stack deployed, backups tested, every device fully managed. This is the structured onboarding the 6 months is built around.

Step 2 — Ongoing support

Once you are set up, you get unlimited Australian helpdesk, 24/7 monitoring, and a real human who picks up the phone. One fixed monthly fee per user — no surprise invoices, no "that's outside scope" emails.

Step 3 — Flexible agreement

After the initial 6 months it rolls month-to-month with 30 days written notice to exit. No long lock-in contracts. You stay because the service is good, not because a contract traps you.

Am I Locked In?

Am I locked into a long contract?

No. We start with a 6-month structured onboarding to fix, secure, and standardise your IT properly, then it rolls month-to-month with 30 days written notice to exit. No multi-year handcuffs, no exit fees, no fine print designed to trap you. You get the same level of service the entire time.

Why 6 months?

It is structured onboarding, not lock-in. The first month or so is spent sorting out the pre-existing mess we have inherited — broken backups, missing MFA, unpatched servers. The 6 months means you get a full 5 months actually running cleanly before any decision to continue. We invest in setting you up right rather than a quick sign-up.

Who the Bundle Is For

Our Complete Managed IT Bundle is ideal for Australian businesses with 3 to 500 staff who need reliable IT without the cost and complexity of an in-house team.

Healthcare and Allied Health

Physiotherapists, psychologists, GPs, dental clinics, and NDIS providers on the Gold Coast and throughout Australia need secure, compliant IT for patient data and practice management software. We understand the unique requirements of healthcare businesses.

Trades and Field-Based Businesses

Electricians, plumbers, builders, and service technicians need technology that works in the field and the office. We set up mobile devices, fleet management, and remote access so your team can stay productive anywhere.

Professional Services

Accountants, lawyers, financial advisers, and consultants rely on secure document management and client communication. We provide the infrastructure that keeps your practice running and your data protected.

Retail and Hospitality

Shops, restaurants, cafes, and accommodation providers depend on reliable point-of-sale and booking systems. We keep your technology working so you can focus on your customers.

Why Australian Businesses Choose Netluma IT

We are an Australian-owned managed solutions partner based on the Gold Coast. Our helpdesk is Australian-based. Our technicians are local. Our pricing is transparent and fixed. And we do not lock you into long-term contracts.

• 96% of issues resolved within the first hour
• Average helpdesk response under 15 minutes during business hours
• 6-month structured onboarding, then month-to-month — no lock-in tricks, no exit fees
• One fixed monthly fee per user, no per-call charges
• Full documentation of every device, server, and network
• Quarterly technology reviews on Premium plans

Frequently Asked Questions

What is included in the $274 ex GST/Month/User fee?

The bundle is two products priced together per user. Managed IT ($175/user/month) covers unlimited remote helpdesk during business hours, 24/7 infrastructure monitoring, asset and warranty management, Microsoft 365 and Google Workspace administration, new starter setup and offboarding, hardware and vendor coordination, and quarterly technology reviews. Netluma Business Shield ($89/device/month, one device per user) covers 24/7 threat detection and response, managed endpoint security (EDR) on every device, managed OS and third-party software updates, domain email security monitoring, dark web monitoring, full image business backups tested monthly, ransomware recovery assistance, and a security evidence pack. No per-incident fees and no "you didn't tick that box" surprises. What's NOT included: on-site visits ($180 ex GST/hour, minimum 1.5 hours), project work like office moves or server migrations (quoted up front), and hardware purchases (quoted up front).

Is there a minimum number of users?

The Complete Managed IT Bundle is designed for businesses with 3 to 500 staff. If you have fewer than 3 users, we have a separate plan that still covers the same services at a flat rate.

Do you support businesses outside Queensland?

Yes. We are based on the Gold Coast and have local teams in Brisbane, Sydney, and Melbourne. Remote support covers Australia-wide. On-site visits are available in South East Queensland and can be arranged in other states for larger projects.

How long does onboarding take?

Typically 2 to 4 weeks depending on the size of your environment. We do a thorough discovery first, then migrate monitoring, patching, and support without disrupting your business. You are never left without support during the transition.

Can we cancel if it is not working for us?

Yes. After the initial 6-month term, service continues month-to-month with 30 days written notice. No exit fees, no lock-in tricks. We want you to stay because the service works, not because the contract forces you.

What happens if we are hit by ransomware?

Our backups are immutable and tested monthly. If ransomware hits, we isolate the affected systems, restore from the last clean backup, and get you back online. We also have EDR running on every endpoint to detect and stop threats before they spread.

Do you offer after-hours support?

Yes. Our helpdesk runs Monday to Friday 6:30am to 6pm AEST. After-hours emergency support is available for critical infrastructure issues. We also monitor your systems 24/7 and respond automatically to critical alerts.

Do you work with existing IT providers?

We can, but we are designed to be your complete IT partner. Most businesses see the best results when we handle everything — fewer handoffs, fewer gaps, and one team that knows your environment inside out.

Contact Netluma IT

Phone: 1300 521 162

Email: hello@netlumait.com.au

Head office: Level 13, 50 Cavill Ave, Surfers Paradise QLD 4217

Hours: 6:30am - 6pm Monday to Friday, after-hours emergency support available

Book a free IT health check — no obligation, no pressure. We will review your current setup and show you exactly what needs fixing and how much it will cost.