Overpaying for IT Support?See What You Should Pay in 30 Seconds
$245 ex GST/Month/User
Predictable, fixed-cost IT support with no surprise invoices — plus built-in cybersecurity and 24/7 monitoring.
- Relying on one IT person? No backup when they’re unavailable
- Surprise invoices that keep increasing month to month
- One fixed monthly fee — no hidden costs
- A full team of Australian techs + 24/7 monitoring
- We handle switching from your current provider — zero disruption
Already have an IT provider? Switching is fast and fully managed.
Instant estimate based on your business No obligation No sales calls unless you request one
Call 1300 521 162Live Google Reviews from Australian Businesses
Issues we commonly fix for clients
These are the problems we hear from Australian businesses every day. We have fixed them all before. We can fix them for you.
Tickets sit open for days while staff sit idle
You chase your "IT guy" instead of the other way around.
You don't actually know if your backup works
Nobody has tested a restore in 12 months. You’re hoping.
One dodgy email away from disaster
No MFA. No email security. No proof you’re protected.
A server in the cupboard nobody understands
Out of warranty. Original installer long gone. Ticking.
IT bills you can’t predict
Hourly invoices that arrive without warning. You dread opening them.
Insurance, NDIS or a big client wants security evidence
You can’t produce it. The deal or the cover is at risk.
"What if we got ransomware tomorrow?"
You don’t have an answer. Neither does your current IT.
One person knows everything. They’re leaving.
No documentation. No backup person. You’re exposed.
The average SMB ransomware incident in Australia costs $276,000. The average IT outage costs an SMB around $1,000 per hour in lost productivity. You don’t want to find out.
Here’s what your week looks like in 30 days.
You stop doing IT
No more chasing tickets, googling fixes, or playing IT manager. One number, one team, handled.
You sleep on Sundays again
Your backups are tested monthly. Your staff have MFA. You actually know you’re covered.
Predictable invoices, no surprises
One fixed monthly fee per user. No "that’s outside scope" emails. Ever.
Overnight issues fixed before staff arrive
We monitor 24/7 and start work at 6:30am AEST — most overnight problems are resolved before your team logs in.
You can answer the cyber question
Insurer asks. Big client asks. NDIS asks. We hand you the evidence.
A real human picks up the phone
Australian helpdesk, no offshore call centre, no scripts. They actually fix it.
One remote-first bundle. Three layers of protection.
Everything an Australian SMB needs to be supported, secured and recoverable — in a single monthly invoice.
Managed IT Helpdesk
A proactive remote IT helpdesk for your business — 98% of issues resolved remotely, in minutes, not days.
- Unlimited remote helpdesk (business hours)
- 24/7 remote monitoring and alerting
- Managed patching and updates
- Asset and warranty management
- Microsoft 365 / Google Workspace administration
- New starter setup and offboarding
- Hardware and vendor coordination
- Quarterly tech reviews and roadmap
Cyber Security
A professional security team behind your business — protecting your staff, data and reputation.
- Block the scam emails and dodgy links your team will eventually click on
- Stop a stolen password being enough to get into your business
- Protection running on every laptop and PC, watching for ransomware around the clock
- Stop staff from accidentally landing on dodgy or fake websites
- Train your team to spot the scams — short, regular, no boring videos
- Get told the moment your staff passwords show up on the dark web
- Meet the security baseline insurers, NDIS and big clients now ask for
- A plain-English monthly report of what we caught and fixed for you
Data Redundancy
The safety net that means you actually get your business back — in hours, not weeks.
- Your Microsoft 365 email, files, Teams chats and SharePoint — all backed up daily
- Your Google Workspace email, Drive and calendars — all backed up daily
- Full backups of your laptops, PCs and servers — not just files
- Copies kept off-site in Australian data centres, not on the same machine
- Backups ransomware cannot reach into or delete
- We test the restores every month — so you know they actually work, not just that they ran
- A simple, written plan for what happens if it all goes wrong
- Clear targets for how fast you will be back up and how much data you could ever lose
Getting started is simple.
No drawn-out sales process. We fix what’s broken, take over the day-to-day, and keep you running — with the freedom to leave once you’re set up.
Fix & secure (first 6 months)
We spend the first stretch sorting out the inherited mess — broken backups, missing MFA, unpatched servers, the lot. Security stack deployed, backups tested, every device fully managed. This is the structured onboarding the 6 months is built around.
Ongoing support
Once you’re set up, you get unlimited Australian helpdesk, 24/7 monitoring, and a real human who picks up the phone. One fixed monthly fee per user — no surprise invoices, no “that’s outside scope” emails.
Flexible agreement
After the initial 6 months it rolls month-to-month with 30 days written notice to exit. No long lock-in contracts. You stay because the service is good, not because a contract traps you.
One simple price. Everything included.
No tiers. No “but that costs extra.” No surprises.
Complete Managed IT Bundle
- Unlimited remote helpdesk (business hours) — 98% of issues resolved remotely within minutes
- Cyber Security — full protection stack
- Data Redundancy — tested backup & recovery
- One accountable team. One monthly invoice.
- 6-month structured onboarding, then rolling with 30 days written notice.
What’s NOT in the bundle
This is a Helpdesk, Security & Redundancy bundle. 98% of our work is done remotely so issues get resolved fast. The following are billed separately:
- On-site visits — billed at $180 ex GST per hour, minimum 1.5 hours, by time spent on site
- Project work (e.g. office moves, server migrations, new site rollouts) — quoted up front, you approve before it starts
- Hardware purchases — quoted up front, you approve before it starts
We onboard a limited number of new businesses each month so existing clients aren’t neglected. Lock in this month’s slot.
“Am I locked in?”
The honest answer: no long lock-in. Here’s exactly how the agreement works and why the first 6 months matters.
Am I locked into a long contract?
No. We start with a 6-month structured onboarding to fix, secure, and standardise your IT properly. Then it rolls month-to-month with 30 days written notice to exit. No multi-year handcuffs, no exit fees, no fine print designed to trap you.
- 6-month structured onboarding, then month-to-month
- 30 days written notice to leave — that’s it
- Same level of service the whole time
Why 6 months?
It’s structured onboarding, not lock-in. The first month or so is spent sorting out the pre-existing mess we’ve inherited — broken backups, missing MFA, unpatched servers. The 6 months means you get a full 5 months actually running cleanly before any decision to continue.
- Time to fix the inherited mess properly
- You see the service running cleanly before deciding
- We invest in setting you up right, not a quick sign-up
Issues resolved in first hour
Callback guarantee
Security event monitoring
Google star rating
Common questions before you call
What our clients say on Google
Last step: tell us what’s broken.
We’ll call back within 1 business hour. No sales gatekeepers — you’ll talk to someone who can actually fix it.
Talk to a technician now
1300 521 162
Mon–Fri 6:30am–6pm AEST · After-hours emergency available
Callback within 1 business hour. Guaranteed.
Mon–Fri 6:30am–6pm AEST. Outside those hours, you’ll hear from us first thing the next business day.