Most SMB Backups Don't Restore When You Need Them

If any of these sound familiar, we should talk

• Worried a ransomware attack would wipe out your backups along with everything else
• Assumed Microsoft 365 or Google Workspace data is "already backed up" — it is not
• A USB drive on someone's desk is the only copy of irreplaceable data
• No idea if your nightly backups have actually run, let alone restored cleanly
• Never tested a restore — would not know if backups worked until the day you needed them
• Old servers with no off-site copy and no monitoring

Managed backup that actually works

Workstation and Laptop Backup

Automatic backup of Windows and Mac laptops and desktops — cloud-direct, no on-site appliance required. Files are protected even when staff are off the office network, perfect for hybrid and field teams. Fast file-level restore, plus full device recovery to new hardware after loss, theft or ransomware. Includes 500GB of storage per device (no pooling) — additional storage is billed at $25 ex GST per 100GB per month.

Server Backup (Physical and Virtual)

Image-based backup of Windows and Linux servers, on-premise or cloud-hosted. Hyper-V and VMware virtual machine backup with application-aware snapshots for SQL, Exchange and Active Directory. Local snapshots for fast restore plus encrypted, immutable off-site copies. Includes 500GB of storage per server (no pooling) — additional storage is billed at $25 ex GST per 100GB per month.

Microsoft 365 Backup

Daily backup of Exchange Online mailboxes, Microsoft Teams chats and channels, SharePoint sites and OneDrive for Business. Granular restore — recover a single email, file or Teams message, not just a whole tenant. Independent retention you control — your data is safe even if the account or tenant is compromised. Includes unlimited storage with no per-GB overage charges.

Google Workspace Backup

Daily backup of Gmail, Google Drive, Shared Drives, Calendar and Contacts. Item-level restore for individual emails, files and folders — minutes, not days. Independent of Google — backups stay accessible even if the user account is suspended or deleted. Includes unlimited storage with no per-GB overage charges.

Immutable, Ransomware-Resistant Storage

Off-site copies stored in immutable, write-once cloud storage. Encrypted in transit and at rest, with encryption keys held separately from your production environment. Air-gapped from your production network so attackers cannot delete your safety net.

Tested Restores and Daily Monitoring

Scheduled test restores every quarter — proof, not just promises. Backups checked every business day by a real engineer — failed jobs are investigated and re-run the same day. Restore tests are completed in-house by a senior engineer with documented results available on request. Documented Recovery Time and Recovery Point objectives per system, with an annual full disaster-recovery drill for critical workloads.

Why Australian businesses choose Netluma IT for managed backup

• Tested restores, not just backup emails. Most "managed backup" we walk into is really just a backup job that runs at night and an email nobody opens. We test restores quarterly so on the day something goes wrong, you already know it works.
• Immutable, ransomware-resistant by default. Modern ransomware looks for backup repositories first — and deletes them. Every backup we run includes an immutable, off-site copy that attackers cannot reach from inside your network.
• Cloud email and SaaS data is covered. Cloud platforms protect against their outages, not against you accidentally deleting a folder or a compromised mailbox emptying itself. We back cloud email, file storage and SaaS data up independently.
• Daily eyes on backups by a real engineer. Backups are checked every business day by a senior engineer — not a bot, not an offshore tier-one call centre. Failed jobs are investigated and re-run the same day.
• All data hosted in Australia. Every backup we manage is stored in Australian data centres by default — meeting business and compliance requirements for data to remain onshore. Encrypted in transit and at rest, with encryption keys held separately from your production environment.
• Australian based, senior engineers. Direct access to a senior engineer — no offshore tier-one call centre, no script-reading. Same engineer plans, deploys and supports.

We are not the right fit if…

• You believe a single USB drive on someone's desk is "backup enough"
• You are not willing to pay for an off-site, immutable copy of critical data
• You want the absolute cheapest free cloud sync, not properly monitored backup
• You are a personal, home or residential user — we work with Australian businesses only, no consumer or home backup
• You have already lost data and need it recovered — managed backup protects you going forward, it cannot recover data you never had a backup of

Free managed backup health-check

A no-obligation, plain-English review of what is actually being backed up — and what is not. You walk away with a prioritised, costed roadmap of what to fix first, whether or not you become a client.

• Inventory of every system we can see — servers, cloud email, SaaS, endpoints
• Review of what is currently being backed up versus what is exposed
• Restore testing on a sample of your existing backups (where access permits)
• Recovery Time and Recovery Point review against your business needs
• Plain-English risk report with prioritised, costed recommendations

Common questions about managed backup

Is Microsoft 365 or Google Workspace data already backed up?

No — and this is the single biggest backup gap we walk into. Microsoft and Google protect against their own data centre outages and their own hardware failures. They do not protect you against accidental deletion, a compromised mailbox emptying itself, ransomware encrypting your synced files, or a staff member purging a SharePoint or Google Drive folder. Both platforms' terms of service make this clear: you are responsible for protecting your data. We back Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Google Workspace (Gmail, Drive, Shared Drives, Calendar, Contacts) up independently, with retention you control.

How much does managed backup cost?

Cost depends on the volume of data, the number of cloud users, how many physical or virtual servers you have, and how long you need to keep historical copies. Rather than publish generic numbers that will not apply to your business, we send a clear, line-itemised quote so you can see exactly what is monthly storage versus one-off uplift work. Most quotes are back the same business day — request the free health-check above and a senior engineer will call you within 1 business hour.

What is immutable backup and why does it matter?

Immutable backup means the off-site copy of your data is written once and cannot be modified or deleted — even by an administrator with valid credentials, even by ransomware that has compromised your network — until its retention period expires. Modern ransomware actively hunts for backup repositories and deletes them before encrypting your live data, knowing that without backups you are far more likely to pay. Immutable storage is the single most important defence against that — and is the difference between "we lost a day" and "we lost the business".

How often do you test restores?

Every quarter, at minimum, and after every major change to your environment. We pick a sample of files, mailboxes, virtual machines and SaaS items and restore them to a test location to prove the backup actually works. Backups that have never been restored are not backups — they are unverified files in a folder somewhere. Most backup providers stop at "the job ran successfully" — we keep going until the data is actually back.

We have already lost data — can you help us recover it?

Honestly: if there is no existing backup of the lost data, we cannot bring it back. Managed backup is about preventing future data loss, not recovering data that was never backed up in the first place. What we can do — and do quickly — is get proper, monitored, immutable backups in place so you do not lose any more. Once your data is in our managed backup, ransomware cannot reach or encrypt those off-site copies because they are immutable (write-once, cannot be modified or deleted, even by an attacker with admin credentials), so even a full ransomware event on your live network cannot destroy the backup you can restore from.

How quickly can you restore after ransomware or an outage?

For most clients, single-file or single-mailbox restores happen within minutes. For full server or workstation restores, recovery times depend on the volume of data and your internet connection — typically a few hours for a workstation and same business day for most servers. We document a Recovery Time Objective (RTO) and Recovery Point Objective (RPO) per system as part of the rollout, so you know in advance how quickly each workload will come back and how much data you might lose between backups.

Do you back up Macs and Linux servers?

Yes. We protect Windows desktops and laptops, Mac laptops, Windows and Linux servers (physical and virtual) and cloud SaaS like Microsoft 365 and Google Workspace. The same monitoring and tested-restore standards apply across every system — not just the easy ones. Note: we do not back up NAS devices directly — if business-critical data lives on a NAS we will help you restructure where that data sits so it can be properly protected.

How much storage is included and what does extra storage cost?

Workstation, laptop and server backups include 500GB of storage per device — storage is per-device, not pooled across your fleet. In our experience, most workstations and laptops stay well under the 500GB included allowance, so the vast majority of clients never see an overage. If a device does exceed its 500GB allowance, additional storage is billed in 100GB blocks at $25 ex GST per 100GB per month. So if a workstation backup uses 505GB, you are billed for one additional 100GB block. Microsoft 365 and Google Workspace backups include unlimited storage — there are no per-GB or per-mailbox overage charges no matter how big a tenant grows.

Where is the backup data stored?

All backup data we manage is stored in Australian data centres by default — meeting business and compliance requirements for Australian businesses that need data to remain onshore. Data is encrypted in transit and at rest, with encryption keys held separately from your production environment. We can align storage location and retention to specific compliance requirements — ATO record-keeping, healthcare, finance, NDIS, government tender — on request.

Are you Australia-wide?

Yes. Managed backup is a remote-delivery service by design — agents install over the internet, monitoring is cloud-based and restores are remote. We support Australian businesses in every state and territory and are based on the Gold Coast, with senior engineers across SE QLD. Most rollouts are completed entirely remotely.

Stop hoping your backups work — get help today

An Australian-based team of senior engineers. Tool-agnostic. Immutable, off-site, tested restores — not just nightly job emails nobody reads.

Schedule a free 15-minute call or call 1300 521 162.