How to Fix Slow Internet When Working from Home

Why Is My Internet Slow?

Slow internet can be caused by many factors. Here's how to diagnose and fix.

Test Your Speed

Run a Speed Test

• Go to speedtest.net
• Click Go
• Note your download and upload speeds

What You Need

| Activity | Download Speed | Upload Speed | |----------|---------------|--------------| | Basic browsing | 5 Mbps | 1 Mbps | | Video calls | 5-10 Mbps | 3-5 Mbps | | HD video calls | 10-25 Mbps | 5-10 Mbps | | Large file downloads | 25+ Mbps | - |

Quick Fixes

1. Restart Your Router

The most effective fix:

• Unplug router power
• Wait 30 seconds
• Plug back in
• Wait 2-3 minutes

2. Move Closer to Router

WiFi signal weakens with distance:

• Work in same room as router
• Reduce walls between you and router

3. Use Ethernet Cable

Wired is faster than wireless:

• Connect laptop directly to router
• Much more stable for video calls

4. Reduce Other Usage

During work hours:

• No streaming video
• Pause large downloads
• Ask family to limit usage

Check for Issues

Too Many Devices

Each device uses bandwidth:

• Disconnect devices not in use
• Check for devices you forgot about
• Smart home devices add up

Outdated Equipment

Old routers can be slow:

• Routers over 5 years old may need replacing
• Contact your internet provider about upgrades

Wrong Band

If you have dual-band WiFi:

• 5GHz is faster (shorter range)
• 2.4GHz has longer range (slower)
• Connect to 5GHz when close to router

Optimise Your Setup

Router Position

Place your router:

• In central location
• Elevated (shelf, not floor)
• Away from walls
• Away from microwaves and cordless phones

WiFi Extender

For large homes:

• WiFi extenders boost signal
• Mesh systems provide better coverage
• Position strategically

Check Your Plan

Is Your Plan Fast Enough?

• Review your internet plan speed
• Compare to your test results
• Consider upgrading if needed

Contact Your Provider If

• Speeds are much slower than plan
• Connection drops frequently
• Problems persist after troubleshooting

For Video Calls

Improve Video Call Quality

• Use ethernet if possible
• Close unnecessary applications
• Turn off video if audio is breaking up
• Use phone audio as backup

Need Help?

For work connectivity issues, contact helpdesk@netlumait.com.au or call 1300 521 162.