What to Do When You See a Blue Screen Error

The Blue Screen of Death

A blue screen (BSOD) means Windows encountered a serious error and had to stop.

What to Do Immediately

1. Don't Panic

Blue screens look scary but are often one-time events.

2. Note the Error Code

If possible, write down:

• The STOP code (like 0x0000007E)
• Any file name mentioned (like ntfs.sys)
• The QR code can be scanned for info

3. Wait or Restart

If it shows progress:

• Wait for Windows to collect information
• It may restart automatically

If it's frozen:

• Wait 2-3 minutes
• Then hold power button for 10 seconds
• Turn computer back on

After the Blue Screen

If It Restarts Normally

• Save any open work
• Write down what you were doing before the crash
• Continue working but watch for repeat issues

If It Blue Screens Again

• Note the error code
• Try restarting in Safe Mode
• Contact IT

Common Causes

One-Time Events

Sometimes blue screens just happen and never return:

• Memory glitch
• Driver hiccup
• Software conflict

Recurring Issues

Frequent blue screens may indicate:

• Failing hardware
• Driver problems
• Overheating
• Corrupted Windows files

What Can Cause Blue Screens

Hardware Problems

• Failing hard drive
• Bad memory (RAM)
• Overheating CPU
• Faulty components

Software Issues

• Incompatible drivers
• Corrupted system files
• Malware
• Recent software changes

Prevention

Keep Updated

• Install Windows updates
• Update drivers through IT
• Keep software current

Avoid Overheating

• Keep vents clear
• Don't block laptop vents
• Use on hard surfaces, not beds/couches

Don't Force Shutdowns

• Shut down properly
• Don't unplug while running
• Wait for updates to complete

Be Careful with Downloads

• Only install approved software
• Avoid suspicious downloads
• Let IT handle driver updates

When to Contact IT Immediately

Contact IT right away if:

• Blue screens happen repeatedly
• Computer won't start after blue screen
• You see the same error code multiple times
• Important work might be lost

What to Tell IT

• The error code/message
• What you were doing when it happened
• Whether it's happened before
• Any recent changes to your computer

What IT Will Do

• Review system logs
• Check for hardware issues
• Update drivers
• Run diagnostics
• Repair or replace if needed

Need Help?

For blue screen issues, contact helpdesk@netlumait.com.au or call 1300 521 162.