How to Connect to VPN

What is VPN?

VPN (Virtual Private Network) creates a secure connection to your work network. It lets you:

• Access work files and systems remotely
• Browse securely on public WiFi
• Appear as if you're in the office

Before You Start

You'll need:

• VPN software (usually provided by IT)
• Your work login credentials
• Possibly a secondary authentication method (2FA)

If you don't have VPN set up, contact IT first.

Connecting to VPN (General Steps)

Most VPN apps work similarly:

Step 1: Open VPN Application

Look for your VPN app:

• In the Start menu (Windows)
• In Applications (Mac)
• In the system tray (bottom right)

Common VPN apps include:

• GlobalProtect
• Cisco AnyConnect
• FortiClient
• Windows built-in VPN

Step 2: Sign In

• Enter your work email/username
• Enter your password
• Complete any 2FA prompts (authentication app, text message)

Step 3: Connect

• Click Connect
• Wait for the connection to establish
• Look for a "Connected" status

Step 4: Verify Connection

Once connected:

• VPN icon may appear in the system tray
• You can access work resources
• Some personal browsing may be slower

Disconnecting from VPN

When you're done:

• Open the VPN application
• Click Disconnect
• Verify it shows "Disconnected"

Remember to disconnect when:

• You've finished working
• You're back in the office
• You don't need access to work resources

Troubleshooting

Can't connect?

• Check your internet connection first
• Verify your password is correct
• Try restarting the VPN app
• Restart your computer
• Contact IT if problems persist

Connected but can't access resources?

• Make sure VPN shows as connected
• Try disconnecting and reconnecting
• Check if the specific resource is available

Connection keeps dropping?

• Check your internet stability
• Move closer to WiFi router
• Try a wired connection
• Contact IT if it continues

VPN Best Practices

Do:

• Connect when working remotely
• Disconnect when done
• Use on untrusted networks (coffee shops, hotels)

Don't:

• Share your VPN credentials
• Stay connected when not needed
• Use VPN for personal browsing if not necessary

Need Help?

For VPN setup or issues, contact helpdesk@netlumait.com.au or call 1300 521 162.