Restaurants

IT Solutions for Restaurants

POS malware skimming customer card data, supplier invoice fraud targeting food and beverage accounts, and phishing on front-of-house staff — cybersecurity built for Australian restaurants.

Common IT Challenges

• POS malware silently capturing customer card data across every service
• Supplier invoice fraud targeting food, liquor, and equipment accounts
• Phishing attacks on front-of-house and management staff email accounts
• High staff turnover leaving active credentials for former employees
• Shared POS passwords with no individual accountability
• Online ordering platforms creating additional attack surfaces
• No monitoring for leaked business credentials on the dark web

Our Solutions

• Managed EDR on all devices including POS terminals — malware blocked before it operates
• Email security filtering supplier invoice fraud and phishing before staff see it
• Dark web monitoring detecting leaked restaurant or staff credentials
• Multi-factor authentication across all business and supplier accounts
• Same-day staff offboarding removing POS access, email, and credentials on departure
• Security awareness training for front-of-house and management staff
• ACSC cyber security guidelines cybersecurity uplift for restaurant businesses

Frequently Asked Questions

How does POS malware get onto a restaurant's systems?

POS malware typically enters through phishing emails that trick staff into opening malicious attachments or links, through compromised remote access tools (used by IT providers or POS vendors to log in remotely), through infected USB drives, or through unpatched software vulnerabilities on POS terminals. Once installed, it runs silently in the background and captures card data as payments are processed. Managed endpoint detection and response (EDR) monitors for the behavioural patterns that card-skimming malware produces — even zero-day variants that antivirus has not seen before.

We already have antivirus — isn't that enough?

Traditional antivirus relies on matching files against a database of known malware signatures. Attackers routinely modify their malware to evade signature-based detection. Managed EDR takes a different approach — it monitors behaviour rather than just file signatures, detecting suspicious patterns like a process attempting to read card data from memory or a device communicating with an unfamiliar external server. EDR also includes active investigation and response by our security team, not just an alert for you to act on.

What is the legal obligation if a restaurant has a data breach?

Under Australia's Notifiable Data Breaches scheme, if your restaurant experiences a breach that is likely to cause serious harm to affected individuals — which a compromise of customer card data typically meets — you are required to notify both the affected individuals and the Office of the Australian Information Commissioner. The cost of breach response, customer notification, and regulatory scrutiny is significant. Prevention through managed cybersecurity is considerably less expensive than responding to a breach after the fact.

How much does cybersecurity cost for a restaurant?

Netluma Business Shield is $89 per device per month. For a restaurant with 6 devices (POS terminals, management computers, tablets), that is $534 per month — active protection against POS malware, supplier invoice fraud, phishing, and credential theft. This is significantly less than the average cost of a single successful supplier fraud payment, which typically runs into thousands of dollars. We recommend combining Business Shield with our Managed IT plan ($175/user/month) for complete coverage.

Do you provide cybersecurity training for restaurant staff?

Yes. Security awareness training is included as part of our managed cybersecurity service. We provide practical, hospitality-focused training that teaches front-of-house and management staff to recognise phishing emails, spot supplier invoice fraud attempts, and report suspicious activity. Training is delivered in a format that works for restaurant environments — brief, practical, and updated regularly as new threats emerge.

Get Started

Contact us today to learn how we can support your Restaurants practice.

Phone: 07 3179 6849

Email: hello@netlumait.com.au