Hotels & Accommodation

IT Solutions for Hotels & Accommodation

Guest data breaches, ransomware hitting your property management system, and supplier invoice fraud — cybersecurity built for hotels, motels, and accommodation providers.

Common IT Challenges

• Ransomware encrypting the property management system and blocking check-in and payments
• Guest data breaches exposing passport numbers, payment details, and personal records
• Supplier invoice fraud targeting food, linen, maintenance, and booking platform accounts
• High staff turnover leaving active credentials for departed front desk and housekeeping staff
• Third-party OTA and booking platform integrations expanding the attack surface
• Guest network traffic creating entry points into business systems if not properly segmented
• No dark web monitoring to detect leaked guest or staff credentials

Our Solutions

• Managed EDR on all devices blocking ransomware before it can encrypt PMS or guest data
• Email security filtering supplier invoice fraud and phishing before staff see it
• Dark web monitoring detecting leaked guest, staff, or business credentials
• Multi-factor authentication across all property management and business accounts
• Guest network isolation — completely separated from PMS, EFTPOS, and business systems
• Same-day staff offboarding removing all system access on departure
• Encrypted backup of reservations, guest records, and financial data with tested recovery

Frequently Asked Questions

What guest data am I legally required to protect as a hotel?

Under Australia's Privacy Act 1988, accommodation businesses that collect personal information from guests — including names, addresses, passport numbers, credit card details, and loyalty program data — are required to take reasonable steps to protect that information from misuse, interference, loss, unauthorised access, modification, and disclosure. If a breach occurs that is likely to cause serious harm to affected individuals, you must notify both those individuals and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme. Netluma Business Shield implements the technical controls that support your Privacy Act compliance obligations.

How does ransomware typically enter a hotel's systems?

Ransomware most commonly enters through phishing emails that trick staff into opening malicious attachments or clicking links that install malware, through compromised remote desktop access (used by IT providers or PMS vendors), through unpatched software vulnerabilities, or through credential theft where attacker uses a stolen password to log in and manually deploy ransomware. Managed EDR addresses all of these entry points by monitoring behaviour rather than just known file signatures — detecting and blocking ransomware activity regardless of how it enters.

Does cyber insurance cover ransomware attacks on hotels?

Many cyber insurance policies require evidence of reasonable security controls before a claim will be assessed — including endpoint protection, multi-factor authentication, and regular backups. Properties without these controls may find their claims denied or significantly reduced. We can provide documentation of the security controls implemented under Netluma Business Shield to support your cyber insurance application and any subsequent claim.

How do you protect against insider threats from former staff?

We handle same-day account deprovisioning for any departing staff member — PMS access removed, email account disabled, shared passwords changed, and Wi-Fi credentials rotated. Each staff member has individual credentials rather than shared logins, so there is a clear record of who accessed what and when. Role-based access control ensures junior staff never have access to guest financial data or reservation system administration functions that their role does not require.

Can you monitor multiple accommodation properties from one platform?

Yes. Multi-property accommodation operators are a strong fit for our managed cybersecurity model. We provide centralised security monitoring and management across all properties — EDR alerts, dark web monitoring, and security reporting across your entire portfolio from a single management platform. This gives you visibility across all properties without requiring a security team at each location.

What is the cost of cybersecurity for a hotel?

Netluma Business Shield is $89 per device per month. For a hotel with 10 devices (front desk computers, management workstations, server), that is $890 per month. Combined with Managed IT at $175 per user per month, a 10-person front office and management team would pay $1,750 for managed IT plus $890 for Business Shield — $2,640 per month total. This is a fraction of the cost of a single ransomware incident, which typically involves significant recovery costs, potential cyber insurance excess, and revenue loss during the outage. Call 1300 521 162 for a quote tailored to your property.

Get Started

Contact us today to learn how we can support your Hotels & Accommodation practice.

Phone: 07 3179 6849

Email: hello@netlumait.com.au