Stop Losing Time & Money to IT Issues

Frustrated with IT that slows your business down?

You are not alone. These are the issues we hear about every week from Gold Coast businesses considering a switch:

• Constant IT issues interrupting your team and breaking your focus
• Slow response from your current IT provider — tickets sitting open for days
• Real concern about cybersecurity threats, ransomware and email compromise
• Microsoft 365 not set up properly — licensing, security and SharePoint never feel right
• No clear IT strategy or proactive support plan, just reactive break/fix
• No visibility of what is patched, what is backed up, and what is exposed

Simple, reliable IT support for growing Gold Coast businesses

Four core services cover everything a Gold Coast SMB needs to run reliably and securely:

Managed IT Support

Unlimited remote helpdesk, 24/7 monitoring and maintenance, managed patching, and asset and warranty management. Real Australian engineers who pick up the phone.

Cybersecurity

Microsoft Defender and Endpoint Detection & Response (EDR), email security and phishing protection, MFA, and security awareness training for your team. Compliance-ready by design.

Microsoft 365 Management

Setup, licensing and tenant security; SharePoint, Teams and Exchange administration; Conditional Access, MFA and identity protection. Done properly, the first time.

Backup and Disaster Recovery

Email and shared file backup with 7-year retention, server and endpoint protection, and tested recovery — not just hopeful storage. When something goes wrong, you actually get your data back.

We work with Gold Coast businesses like yours

We have deep experience in the industries we serve — we understand your software, your compliance pressures and how your team actually works:

• Medical and allied health clinics — physios, psychologists, NDIS providers; practice management software, healthcare data security, patient records
• Accounting and bookkeeping firms — Xero, MYOB, document management, secure client communications
• Trades and construction companies — ServiceM8, simPRO, AroFlo, Tradify; office and field staff working together
• Professional services and consultancies — legal, financial planning, marketing agencies, NDIS support coordinators

Why Gold Coast businesses choose Netluma IT

• Fair contract terms. 6-month structured onboarding to fix, secure, and standardise your IT properly, then month-to-month with 30 days notice. No exit fees. We also offer 1, 3 and 5 year options if you prefer a longer commitment.
• Fast response times. A real person answers when you call. Most support requests are resolved within 60 minutes during business hours, many in a single session.
• Security-first approach. MFA, EDR, patching and backup are baseline — not premium upsells you have to negotiate for.
• Clear, simple pricing. Fixed per-user monthly fee. You know exactly what you are paying — no per-ticket charges, no surprise invoices.
• Genuinely local Gold Coast team. Our team lives and works on the Gold Coast — Southport, Surfers Paradise, Broadbeach, Robina, Burleigh, Palm Beach, Coolangatta and the Tweed. Same-day on-site when you need it; remote-first means most issues are resolved in minutes.
• Plain-English communication. No jargon, no condescension. We explain what is happening and why it matters to your business.

We are not the right fit if…

We would rather be honest up front than waste your time. If any of these describe you, we are probably not your best option — and that is okay:

• You need help fixing a home computer
• You want one-off or break/fix support without a plan
• You are looking for the cheapest possible option, not the most reliable
• You have fewer than 3 staff and only need ad-hoc help

Free IT Assessment for Gold Coast Businesses

A no-obligation, plain-English review of your current IT setup. You walk away with a clear picture of what is working, what the risks are, and what we would prioritise — whether or not you become a client. Normally a $750 engagement, free for Gold Coast businesses with 3 or more users.

• Review of your current IT setup, network and devices
• Identification of cybersecurity risks and gaps
• Microsoft 365 tenant health-check and licensing review
• Backup and recovery readiness check
• Clear, plain-English recommendations to improve reliability and security

Common questions about Gold Coast managed IT support

Are you actually based on the Gold Coast?

Yes — Netluma IT is a genuinely local Gold Coast managed IT company. Our team lives and works on the Gold Coast and provides on-site support across the entire coast — from Southport, Surfers Paradise, Broadbeach and Robina, down through Burleigh, Palm Beach and Coolangatta, plus across the Tweed in Northern NSW. That said, our standard delivery model is remote-first by design. We have built our tools, processes and team around solving problems through secure remote access first, because it is faster for you — most issues are resolved in minutes instead of hours waiting for someone to drive out, and your team is back working sooner. When something genuinely needs hands on a device — a new server, a network rewire, an office move, hardware that has died — we are there same-day. Remote-first is not a cost-cutting exercise; it is how modern managed IT actually delivers a better outcome for SMBs.

How much does managed IT support cost on the Gold Coast?

Our standard managed IT plans start at $130 per user per month ex GST for our Essential Helpdesk plan, $195 for Managed IT (most popular) and $320 for Managed IT Premium with Microsoft 365 Business Premium licensing. Fixed monthly pricing — no per-ticket charges, no surprise invoices.

How fast do you respond to support tickets?

During business hours (6:30am-6pm Monday to Friday), most support requests are resolved within 60 minutes — many in a single session. Critical issues are prioritised immediately. After-hours coverage is included with the Premium plan.

Do you do break/fix or one-off jobs?

No. Our model is monthly managed support with proactive monitoring, patching and security baked in. Break/fix is reactive and unpredictable for both sides — we have found clients get far better outcomes with a proper plan in place.

Are we locked into a long contract?

Our Managed IT plans start with a 6-month structured onboarding to fix, secure, and standardise your IT properly. After that it continues month-to-month with 30 days written notice to cancel. No exit fees, no long-term lock-in. We also offer 1, 3 and 5 year options if you prefer a longer commitment, often with a small discount. You stay because the service works, not because a contract traps you.

Do you handle Microsoft 365 licensing?

Yes. We are a Microsoft Cloud Solution Provider partner — we can supply, manage and bill your Microsoft 365 licensing as part of your managed IT plan, including Business Basic, Business Standard, Business Premium and Office 365 E3/E5 SKUs. We also handle Google Workspace if you prefer.

What is included in the free IT assessment?

A 60-90 minute on-site or remote review of your current IT setup, network, devices, Microsoft 365 tenant, backup and security. You walk away with a clear, plain-English report identifying what is working well, what the risks are and what we would prioritise — whether or not you choose to work with us.

Book your free Gold Coast IT assessment today

A genuinely local Gold Coast team — same-day on-site from Southport to Coolangatta and the Tweed. Remote-first by design — most issues resolved in minutes, not days. Fixed monthly pricing. 6-month structured onboarding then month-to-month, with 1/3/5-year options if you want longer. No exit fees.

Schedule a free 15-minute call or call 1300 521 162.