Stop Losing Time & Money to IT Issues
We help Australian businesses eliminate downtime, fix slow systems, and keep staff productive.
We work with Australian SMBs — typically 3–500 users. Reliable, secure IT that just works — so your team can focus on business. No home users. No one-off repairs.
Australian based helpdesk · Technician callback within 1 business hour to arrange your assessment
Frustrated With IT That Slows Your Business Down?
You are not alone. These are the issues we hear about every week from Australian businesses considering a switch.
Constant IT issues interrupting your team
Slow response from your current IT provider
Worried about cybersecurity threats and ransomware
Microsoft 365 not set up properly or not working as it should
No clear IT strategy or proactive support plan
No visibility of what is patched, backed up or at risk
How much is IT downtime costing your business?
Most Australian SMBs underestimate this by a long way. The real cost is not the IT bill — it is everything that stops happening when systems go down.
Lost productivity
Staff sitting idle when systems go down — paid wages with zero output.
Missed calls and enquiries
Every missed customer call or quote request is potential revenue walking away.
Staff idle time
Frustrated team members stuck waiting on IT instead of doing billable work.
Reputation damage
Customers and prospects notice when you cannot send emails, take payments or answer calls.
Your downtime cost
Three quick numbers. No email required to see the result.
Your result will appear here
Fill in the four fields and hit Calculate to see what IT downtime is really costing your business.
We Work With Businesses Like Yours
We have deep experience with the industries we serve — we understand your software, your compliance pressures and how your team actually works.
Simple, Reliable IT Support for Growing Businesses
Four core services that cover everything an Australian SMB needs to run reliably and securely.
Managed IT Support
- Unlimited remote helpdesk
- 24/7 monitoring and maintenance
- Patching and asset management
Cybersecurity
- Microsoft Defender and EDR
- Email security and phishing protection
- Compliance and security awareness training
Microsoft 365 Management
- Setup, licensing and tenant security
- SharePoint, Teams and Exchange administration
- Conditional Access and MFA
Backup and Disaster Recovery
- Email and shared file backup
- Server and endpoint protection
- Tested recovery — not just hopeful storage
Why Australian SMBs Choose Netluma IT
The things our clients tell us actually matter — once they have made the switch.
Fair contract terms
6-month initial term, then month-to-month with 30 days notice. 1, 3 and 5 year options if you want a longer commitment.
Fast response times
A real person answers when you call. Most tickets are resolved in a single session.
Security-first approach
MFA, EDR, patching and backup are baseline — not premium upsells.
Clear, simple pricing
Fixed per-user monthly fee. You always know what you are paying.
Australia-wide, Australian team
We support businesses in every state and territory — Brisbane, Gold Coast, Sydney, Melbourne, Perth, Adelaide, Canberra and regional. Remote-first by design — most issues resolved instantly. Onsite available in our key metro areas.
Plain-English communication
No jargon, no condescension. We explain what is happening and why it matters.
Real Google reviews from Australian businesses
Verified reviews from Netluma IT clients on Google.
Simple, Per-User Pricing
Start with a clean base plan, then add the Cyber Security + Data Redundancy module to reduce your chances of being attacked and have a fast restore solution. Fixed monthly price per user. No surprises.
Essential Helpdesk
Fixed monthly fee per user. Billed on the 1st of each month, no per-call fees.
Reactive remote support for small teams who need a reliable Australian based helpdesk to call when something breaks — without the full proactive management stack.
Lowest fixed price per user
6-month minimum, then month-to-month
Managed IT
Fixed monthly fee per user. One predictable invoice, no per-call fees.
Our most popular plan. A proactive IT department for your business — monitored, maintained, and predictable.
Most popular for teams of 3–50
One predictable monthly invoice
Add the Cyber Security + Data Redundancy module below
Managed IT Premium
Fixed monthly fee per user. Includes licensing — one predictable invoice, no per-call fees.
Everything in Managed IT, with productivity licensing and vCIO included — a complete white-glove IT department for your business.
All-inclusive — no licence surprises
Best for teams that want licensing and vCIO bundled in
Co-Managed
For businesses with internal IT — pricing is scoped around your team and tech stack.
Already have an internal IT person or team? Co-Managed sits alongside them as your senior partner — covering vCIO, after-hours, projects and compliance, so they can focus on the day-to-day.
Built around your internal team
Tailored to your tech stack
What is included
Bolt on the protection you actually need
One combined module that protects your people and backs up your data. Add it to any base plan — it's the module clients add most often once we walk them through the risks.
Cyber Security + Data Redundancy
Optional add-on
Chosen by the majority of Australian businesses we onboard onto Managed IT — the two work together, so we bundle them.
The full safety net — professional protection for your people and a tested backup of everything they create. One module, one invoice, one team to call. Stops a dodgy email or stolen password from taking your business offline for a week, and means a lost laptop or ransomware hit is something you recover from in hours, not weeks.
Cyber Security — protect your people
Data Redundancy — back up your data
Best for
Any Australian SMB that wants the full safety net — protection for the people and a backup of the data — in one module. Especially healthcare, NDIS, allied health, legal, accounting and finance, where you hold client data you cannot afford to lose or leak.
Putting it all together
A typical fully-protected user on Managed IT plus the Cyber Security + Data Redundancy module is $263 per user per month, ex GST. Managed IT Premium (with Microsoft 365 Business Premium or Google Workspace Business Plus licensing and vCIO included) is $320 per user per month, ex GST. Essential Helpdesk starts at $130 per user per month, ex GST, for reactive-only support. All prices exclude GST and any third-party software licences not bundled into your plan (which are passed through at cost). Call us for a clear, no-obligation quote scoped to your team size.
On-site visits — how they work
Almost everything across all plans is delivered remotely as part of your monthly fee. When on-site is the right call — installs, moves, major issues — visits are billed at $180 per hour, ex GST, with a 1.5 hour minimum per call-out. We will always tell you up front before sending a technician on-site, so there are no surprises on the invoice.
See What Managed IT Costs vs Hiring Internally
Drag the slider to your team size and toggle the protection you want. We will show you what we cost vs what an in-house IT person on the same team would.
Add the protection you want
Managed IT for 10 users
$31,560 per year, ex GST
1 in-house IT person for 10 users
$138,000 per year, ex GST
Your saving with Netluma IT
That is $106,440 a year back in your business.
Indicative monthly costs only, ex GST. Internal hire estimate assumes one IT generalist per 40 users at a fully-loaded cost of ~$9,500/month (≈ $114k/year). Actual quotes are scoped to your business on a discovery call.
You will get the most out of us if…
We are honest about who we serve best. If most of these describe your business, we are very likely the right fit.
- 3+ staffTeams who actually rely on their IT to work.
- Microsoft 365 or planning to moveWe are M365 specialists — Exchange, SharePoint, Teams, Intune.
- Tired of break-fixYou want proactive monitoring, not a technician you ring when it breaks.
- ~$1.5K+/month IT budgetEnough scope for a proper managed plan with security and backup built in.
Free Australia-Wide IT Assessment
A no-obligation, plain-English review of your IT setup. You walk away with a prioritised, costed roadmap of what to fix first — whether or not you become a client.
What is included:
- Review of your current IT setup, network and devices
- Identification of cybersecurity risks and gaps
- Microsoft 365 tenant health-check and licensing review
- Backup and recovery readiness check
- Clear, plain-English recommendations to improve reliability and security
No obligation. No sales pressure. Just an honest review.
60–90 minute assessment and roadmap — onsite at your office (metro areas) or over Microsoft Teams.
Book My Free Assessment1300 521 162Common Questions
Not ready to call? Send us a message.
Tell us a bit about your business and how IT runs today. We will get back to you with a recommendation and a clear quote — no pressure, no jargon.
Stop firefighting IT — get it sorted today
Australian based helpdesk. Microsoft 365 and cybersecurity specialists. One fixed price, one monthly invoice, one number to call.