You Didn’t Start a Business to Spend Friday Afternoon Fixing the Printer.
Every hour you spend rebooting servers, chasing IT suppliers, or nursing a slow laptop is an hour you’re not running your business — and your team is watching you do it.
Most business owners become their own IT person by accident — and it costs them a fortune in time they can’t bill. We take IT completely off your plate: monitoring, helpdesk, security and backups, all for a fixed monthly fee. Australian SMBs, 5–500 users. No home users. No one-off repairs.
Australian based helpdesk · Call response within 1 business hour
Frustrated With IT That Slows Your Business Down?
You are not alone. These are the issues we hear about every week from Australian businesses considering a switch.
You're the unofficial IT person — and your team knows it
Logged a ticket Monday. Still waiting Thursday.
A ransomware email almost got through last month — and you're not sure what stopped it
Microsoft 365 half-works and nobody knows why
You don't actually know if your backups would restore if you needed them
No idea what's patched, what's exposed, or what breaks next
How much is IT downtime costing your business?
Most Australian SMBs underestimate this by a long way. The real cost is not the IT bill — it is everything that stops happening when systems go down.
Lost productivity
Staff sitting idle when systems go down — paid wages with zero output.
Missed calls and enquiries
Every missed customer call or quote request is potential revenue walking away.
Staff idle time
Frustrated team members stuck waiting on IT instead of doing billable work.
Reputation damage
Customers and prospects notice when you cannot send emails, take payments or answer calls.
Your downtime cost
Three quick numbers. No email required to see the result.
Your result will appear here
Fill in the four fields and hit Calculate to see what IT downtime is really costing your business.
We Work With Businesses Like Yours
We have deep experience with the industries we serve — we understand your software, your compliance pressures and how your team actually works.
Simple, Reliable IT Support for Growing Businesses
Four core services that cover everything an Australian SMB needs to run reliably and securely.
Managed IT Support
- Unlimited remote helpdesk
- 24/7 monitoring and maintenance
- Patching and asset management
Cybersecurity
- Microsoft Defender and EDR
- Email security and phishing protection
- Compliance and security awareness training
Microsoft 365 Management
- Setup, licensing and tenant security
- SharePoint, Teams and Exchange administration
- Conditional Access and MFA
Backup and Disaster Recovery
- Email and shared file backup
- Server and endpoint protection
- Tested recovery — not just hopeful storage
Why Australian SMBs Choose Netluma IT
The things our clients tell us actually matter — once they have made the switch.
Fair, transparent terms
Our agreements have a 6-month initial term, then automatically become month-to-month with 30 days' notice. No exit fees.
Fast response times
A real person answers when you call. Most tickets are resolved in a single session.
Security-first approach
MFA, EDR, patching and backup are baseline — not premium upsells.
Clear, simple pricing
Fixed per-user monthly fee. You always know what you are paying.
Australia-wide, Australian team
We support businesses in every state and territory — Brisbane, Gold Coast, Sydney, Melbourne, Perth, Adelaide, Canberra and regional. Remote-first by design — most issues resolved instantly. Onsite available in our key metro areas.
Plain-English communication
No jargon, no condescension. We explain what is happening and why it matters.
Stop Firefighting IT — Get It Sorted Today
Discuss your downtime and support priorities with our team. We explain suitable managed IT options, with any assessment or project work scoped and quoted separately.
Real Google reviews from Australian businesses
Verified reviews from Netluma IT clients on Google.
Simple, Per-User Pricing
One straightforward plan. Add Netluma IT Business Shield — 24/7 threat detection, automatic device isolation, dark-web monitoring, EDR/MDR, staff security training and daily cloud backup — in one flat monthly price per device. No surprises.
Managed IT
Fixed monthly fee per user. One predictable invoice, no per-call fees.
A proactive IT department for your business — monitored, maintained, and predictable. Everything included, no hidden extras.
One plan, everything included — no tiers to navigate
Add Netluma IT Business Shield below for full security coverage
Co-Managed
For businesses with internal IT — pricing is scoped around your team and tech stack.
Already have an internal IT person or team? Co-Managed sits alongside them as your senior partner — covering vCIO, after-hours, projects and compliance, so they can focus on the day-to-day.
Built around your internal team
Tailored to your tech stack
Bolt on the protection you actually need
One module that covers detection, automated isolation, monitoring, training, and daily backup. Add it to your Managed IT plan — it's the module clients add most often once we walk them through the risks.
Netluma IT Business Shield
Cybersecurity & Backup
Antivirus alone is not enough. Business Shield combines endpoint detection, automated threat isolation, dark-web monitoring, EDR/MDR, staff security awareness training, and daily cloud backup — all in one flat monthly price.
Protect every device and server in your business from ransomware, data loss and cyber threats. At $69/device or server per month (ex GST), one plan covers detection, isolation, monitoring, training, and backup. Servers and additional devices are each priced separately at $69/month ex GST.
What's included
Best for
Any Australian SMB that wants complete protection — especially healthcare, NDIS, allied health, legal, accounting and finance where you hold client data you cannot afford to lose or leak.
Putting it all together
Managed IT is $210 per user per month, ex GST. $269 per user per month, ex GST combines $210 Managed IT per user with $59 Netluma IT Business Shield for one protected device per user. Servers and additional devices are priced separately at $69 each per month, ex GST. All prices exclude GST and any third-party software licences not bundled into your plan (which are passed through at cost). Call us for a clear, no-obligation quote scoped to your team size.
On-site visits — how they work
Almost everything across all plans is delivered remotely as part of your monthly fee. When on-site is the right call — installs, moves, major issues — visits are billed at $180 per hour, ex GST, with a 1.5 hour minimum per call-out. We will always tell you up front before sending a technician on-site, so there are no surprises on the invoice.
Network & Cybersecurity audits — how they work
The initial 15-minute discovery call is free — no obligation. If a full audit makes sense for your situation, the cost is $1,500 ex GST for a Network audit, Cybersecurity audit, or combined Network and Cybersecurity audit. We assess your infrastructure and security controls in detail, then deliver a documented findings report with prioritised recommendations — whether or not you proceed to a managed services engagement.
See What Managed IT Costs vs Hiring Internally
Drag the slider to your team size and toggle the protection you want. We will show you what we cost vs what an in-house IT person on the same team would.
Add the protection you want
Managed IT for 10 users
$33,480 per year, ex GST
1 in-house IT person for 10 users
$138,000 per year, ex GST
Your saving with Netluma IT
That is $104,520 a year back in your business.
Indicative monthly costs only, ex GST. Business Shield assumes one protected device per user; servers and additional devices are each $69/month ex GST extra. Internal hire estimate assumes one IT generalist per 40 users at a fully-loaded cost of ~$11,500/month (≈ $138k/year all-in). Actual quotes are scoped to your business on a discovery call.
You will get the most out of us if…
We are honest about who we serve best. If most of these describe your business, we are very likely the right fit.
- 3+ staffTeams who actually rely on their IT to work.
- Microsoft 365 or planning to moveWe are M365 specialists — Exchange, SharePoint, Teams, Intune.
- Tired of break-fixYou want proactive monitoring, not a technician you ring when it breaks.
- ~$1.5K+/month IT budgetEnough scope for a proper managed plan with security and backup built in.
Discuss IT Support for Your Business
Tell us about your business, current IT setup and support priorities. We explain suitable support options and agree next steps, with any assessment or project work scoped and quoted separately.
What we can discuss:
- Discuss your current IT setup, network and devices
- Explain your security concerns and support priorities
- Talk through Microsoft 365 and licensing requirements
- Discuss your backup and recovery needs
- Agree next steps, with any assessment or project work scoped and quoted separately
An introductory conversation, not a technical assessment or audit.
Discuss your IT requirements and request a scoped support quote.
Request a call1300 521 162Common Questions
Not ready to call? Send us a message.
Tell us a bit about your business and how IT runs today. We will get back to you with a recommendation and a clear quote — no pressure, no jargon.
Stop firefighting IT — get it sorted today
Australian based helpdesk. Microsoft 365 and cybersecurity specialists. One fixed price, one monthly invoice, one number to call.